Summary

H-Wave is looking for a motivated and skilled Collections Representative to join our operations team. The ideal candidate will be a strong communicator, detail-oriented, and thrive in a collaborative environment. As an H-Wave Collections Representative, you'll be responsible for negotiating settlements and managing outstanding balances by engaging with adjusters, attorneys, and lien representatives. This role offers the opportunity to build and maintain strong professional relationships while playing a key part in the company's success.

Job description

The Opportunity

H-Wave is looking for a motivated and skilled Collections Representative to join our operations team. The ideal candidate will be a strong communicator, detail-oriented, and thrive in a collaborative environment. As an H-Wave Collections Representative, you'll be responsible for negotiating settlements and managing outstanding balances by engaging with adjusters, attorneys, and lien representatives. This role offers the opportunity to build and maintain strong professional relationships while playing a key part in the company's success.

The Job

Administer collections according to required policies and procedures and develop/cultivate strong relationships with all customers and payors
Review explanation of reviews and benefits, and bill codes to ensure proper codes for payment
Regularly follow up on settlements and confirm payments are received
Maintain up-to-date knowledge of state labor codes and guidelines including Laws governing collection efforts for durable medical equipment (H-Wave) and continuing education workshops to gain more skills yearly
Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls

Requirements

Must be available to work in the office Monday through Friday
One or more years of collections and customer service experience
Excellent writing and verbal communication
Proficient in Microsoft Office and comfortable with web applications and databases
An outgoing and positive personality who is eager to learn
Ability to work in a fast-paced environment, meet deadlines, and handle pressure

Benefits

Medical, Dental & Vision
Life Insurance
401(k) Matching
PTO
Flexible Spending Account
Pet Insurance

Company overview

H-Wave, operating as Electronic Waveform Lab, Inc., is a pioneering medical device company founded in 1981 and headquartered in Huntington Beach, California. The company specializes in developing and manufacturing innovative electrotherapy devices for pain management and rehabilitation. H-Wave's flagship product is a multi-functional electrical stimulation device designed to accelerate recovery, restore function, and manage chronic, acute, or post-operative pain without pharmaceuticals. This FDA-cleared technology represents a paradigm shift in electrotherapy, distinguishing itself from traditional TENS units by addressing the root causes of pain rather than merely masking symptoms. The company's evidence-based approach has been validated through 23 peer-reviewed publications involving over 45,000 patients, demonstrating consistent improvements in pain reduction, functional outcomes, and opioid reduction. H-Wave serves diverse markets including professional athletes, physical therapists, physicians, and chronic pain patients, with particular focus on veterans and workers' compensation cases. As a veteran-owned, family-operated business, H-Wave maintains all manufacturing, research, and operations in-house in the United States, emphasizing quality control and American-made products. The company's mission centers on providing drug-free pain relief solutions that improve quality of life while reducing dependency on opioid medications.