Collections Representative
Quest Diagnostics
Summary
Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices.
Job description
Responsibilities
Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices.
- Contact Clients/Hospitals for payment of delinquent invoices.
- Process insurance changes, adjustments and refunds.
- Work with all levels of the organization to resolve invoice discrepancies and AR balances.
- Performs necessary follow-up to ensure timely resolution of appeals, obtain updated insurance information, reconcile balances, identify and correct billing errors, etc.
- Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality care, and concern with every internal and external customer.
- Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Perform additional duties as assigned.
Qualifications
Required Qualifications:
- High school diploma/GED
- 2+ years of experience in healthcare or insurance industry
- 2+ years of experience working in a customer service environment.
- Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
- Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.
Preferred Qualifications:
- Bachelor's degree (or higher)
- Laboratory billing experience
- Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets)
- Proven problem solving and analytical skills.
- Ability to work overtime as needed based on department needs.
- 1+ year experience in Client or Third-Party insurance billing and/or customer service or AR collection experience
- 1+ years of experience working in collections.
Requirements
- High school diploma/GED
- 2+ years of experience in healthcare or insurance industry
- 2+ years of experience working in a customer service environment
- Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
- Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills
Benefits
- Medical, Dental & Vision
- Well-being Programs
- Health Assessment Program
- Mental Health Program
- Vacation & Flex Time
- 6 Holidays + MyDay
- Financial Coaching
- 401(k) Matching
- Roth IRA
- Employee Stock Purchase Plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Matching Gifts Program
- Education Assistance
- Career Advancement Opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.