Collections Specialist
CooperSurgical
Summary
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.
Job description
Job Summary
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.
Responsibilities
- Contact customers regarding past-due invoices; document collection efforts accurately.
- Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
- Monitor assigned accounts and follow up on overdue balances.
- Respond to inquiries promptly and professionally; maintain positive relationships with customers.
- Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
- Perform additional responsibilities as assigned by the Collections Supervisor.
Qualifications & Education
- Associate's degree in Accounting, Business or equivalent experience (preferred).
- 0-2 years of AR/collections experience (entry-level).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
Key Competencies
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and customer service skills.
- Ability to work in a fast-paced Global Business Services environment.
- Proficiency in Microsoft Excel and ERP systems.
Requirements
- Associate's degree in Accounting, Business or equivalent experience (preferred)
- 0-2 years of AR/collections experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with ERP systems (Oracle or Microsoft Dynamics preferred)
- Strong attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Effective communication and customer service skills
- Ability to work in a fast-paced Global Business Services environment
- Proficiency in Microsoft Excel and ERP systems
Benefits
- 401(k)
- Medical, Dental & Vision
- Paid Time Off
Company overview
CooperSurgical is a leading global medical device company specializing in women's health and fertility solutions. As a subsidiary of The Cooper Companies, the organization focuses on developing and manufacturing innovative products for reproductive medicine, fertility treatment, and women's healthcare. The company's comprehensive portfolio includes products for assisted reproductive technology (ART), embryo transfer systems, cryopreservation solutions, and diagnostic instruments used in fertility clinics worldwide. CooperSurgical plays a critical role in advancing reproductive medicine through its commitment to research, development, and clinical education. The company collaborates closely with fertility specialists and healthcare providers to address the complex needs of patients undergoing fertility treatments. With a strong presence in both domestic and international markets, CooperSurgical continues to expand its offerings through strategic acquisitions and organic growth, maintaining its position as a trusted partner in the fertility and women's health sectors.