Collections Specialist
NORTHWEST RESPIRATORY SERVICES LLC
Summary
Northwest Respiratory Services is currently looking for a Collections Specialist for our billing office located in Eagan, MN. This individual is responsible for preparing complete, accurate and compliant billing, follow up with nursing home customers and/or patients to resolve and collect open balances in a timely manner.
Job description
Essential Duties and Responsibilities
- Communicate with clients regarding outstanding invoices, resolve billing disputes, and negotiate payment terms when necessary.
- Document all collection activities and maintain accurate records.
- Review customer payments for accuracy, post payments to customer accounts, and general ledger.
- Receive customer inquiries, evaluate, coordinate, and resolve customer issues.
- Prepare, review, and evaluate collection reports. Make decisions regarding payment terms and suspensions of service.
- Prepare Monthly Bad Debt Report.
- Take customer service calls regarding billing and collections.
- Coordinate with Billing, Sales and Service Teams to resolve customer issues.
- Work all denials/correspondence.
- Work and complete your task list, emails and voicemails daily.
- Work Aged Receivables.
- Identify corrections that need to be made to accounts.
- Review, understand and refer to all medical policies as necessary for your assigned payers to ensure compliant billing.
Key Qualifications
- High School diploma or general education degree.
- Medical terminology/billing experience required.
- Employment with a previous HME company is preferred.
- Computer data and order entry experience.
- Ability to speak and communicate well with clients and employees.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to work independently, organize and manage multiple priorities with little supervision, and process orders in a timely, accurate manner.
- Actively promotes and personally observes all safety and security procedures, and uses all equipment and materials properly.
- Be flexible and adaptable.
Requirements
- High School diploma or general education degree
- Medical terminology/billing experience required
- Employment with a previous HME company is preferred
- Computer data and order entry experience
- Ability to speak and communicate well with clients and employees
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to work independently, organize and manage multiple priorities with little supervision, and process orders in a timely, accurate manner
- Actively promotes and personally observes all safety and security procedures, and uses all equipment and materials properly
- Be flexible and adaptable
Benefits
- Medical, Dental & Vision
- HSA & FSA options
- 401(k) Matching
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
- Accident Insurance
- Paid Holidays
- Vacation & Sick Time
- Learning & Development
Company overview
Northwest Respiratory Services LLC (NRS) is a privately held regional leader in the respiratory product and service industry, founded in 1976 and headquartered in St. Paul, Minnesota. The company specializes in providing high-quality respiratory and wound care products and services to the senior care market across the Upper Midwest and near west regions. NRS operates as a clinically driven, customer-focused organization that serves healthcare facilities and patients with comprehensive respiratory solutions including oxygen therapy, respiratory therapy, sleep therapy, and wound therapy products. Their product portfolio encompasses ventilators, stationary and portable oxygen concentrators, oximeters, CPAP/BiPAP equipment, nebulizers, NPWT pumps, liquid oxygen systems, and tracheostomy supplies. The company maintains Joint Commission accreditation, demonstrating its commitment to quality standards and patient safety. With strategically located offices across multiple states including Minnesota, Nebraska, Iowa, Wisconsin, Illinois, Montana, North Dakota, South Dakota, Wyoming, and Colorado, NRS provides reliable service delivery and emergency support through dedicated clinicians and technicians. The company's mission emphasizes compassionate care, integrity, and delivering quality respiratory products at the best possible value while maintaining the highest standards of care.