Commercial Account Manager, AGM

Responsibilities

• Work with designated install base sites to execute MRgFUS program and business activities to accelerate patient throughput and achieve financial profitability
• Reach annual goals of number of treatments, and revenues from the sites (including service and disposables / kits purchase)
• Be responsible for partners in your regions for the alignment of CAM programs and execution of market account development plans
• Be the first point of contact to manage communications relating to site account matters
• Be very clear about the mortality business we are focused on such as ET and PD and become good at navigating information to working plans for growth at each IB site
• Be a contributor and driver of CAM enhancement plan to improve results and accelerate to standard of care in AGM
• How to improve patient throughput and accelerate treatment numbers with clear action plans transformed to activities of successful outcomes
• Understanding IB site workflow that might be unique to each account and implement strategies to achieve optimal performance of patient care and utilization
• Support market access projects
• Build programs with meaningful content and host regular meetings at site to provide continuous knowledge of FUS
• Collaborate with Application Team to build skillsets for treating clinicians that drive patient satisfaction and optimal treatment numbers
• Become the center of resource for our partners and IN site customers
• Identify and fully understand each account workflow by producing clear recommendations for patient journey to patient story at each IB site
• Build strong relationships with partners and staff at IB site especially neurologists, neurosurgeons, radiologists, Medtech, nurses and patient coordinators
• Ensure partners’ accuracy in weekly reports, treatment forecast and IB status updates for management reporting
• Support working plan to build treating clinicians skillsets up to masterclass standards to establish a pool of KOL resources
• Finding new ways for new results and sharing your recommendations for continuous improvement in patient care and treatment outcomes
• Be a team player and supporting the overall success of AGH strategic growth pathway and acceleration to standard of care
• Embed into customer environment and gain in-depth knowledge of hospital operations, patient flow, financial model with focus on business and operational outcomes
• Work in close cooperation with application team, service team, distributors, sales, marketing and reimbursement teams

Requirements

• Scientific (BA, MA) is an advantage
• 5 years’ experience of business development/Account management in the medical device industry – Mandatory
• Experience in Movement Disorder area – nice to have
• Critical thinking, ability to problem solve & creatively bring solutions to customer
• Ability to operate independently
• Savvy with salesforce and capable of pulling data from SFDC to make meaningful reports
• Be a trusted partner to customers (in business aspects) with ability to influence and have a seat at customer table for driving program success
• Communication skills with internal (INSIGHTEC) and external (customer, distributor) stakeholders to articulate vision, rally towards a common goal, and build execution support
• Fluent English - speaking and writing. Additional Asian language will be your added advantage
• This position requires extensive travel (about 60% of the work time) to: customer sites, trade shows, national and international