Commercial Operations Coordinator
Unlearn
Summary
Our commercial footprint is growing, and the team needs more operational support. Our Commercial Operations Manager is building the systems and processes we use to measure our sales and marketing work. You will support that work. Our sales team is also on the road most weeks. You will own the event calendar and the travel behind it, so every conference, meeting, and trip runs on time. That lets the team focus on customers.
Job description
Your role
Our commercial footprint is growing, and the team needs more operational support. Our Commercial Operations Manager is building the systems and processes we use to measure our sales and marketing work. You will support that work. Our sales team is also on the road most weeks. You will own the event calendar and the travel behind it, so every conference, meeting, and trip runs on time. That lets the team focus on customers.
What you'll do
- Support the Commercial Operations Manager on day to day operations work
- Help track sales and marketing metrics as new processes roll out
- Help keep the sales content library and shared team resources up to date
- Help onboard new team members to our tools and processes
- Find manual work that can be automated, including with AI tools, and help build the fix
Conferences and events
- Own the annual conference calendar: registrations, booth and sponsorship logistics, shipping, and on-site needs
- Track abstract, poster, and presentation deadlines and submission rules. Work with our science team to get materials in on time.
- Log every conference contact, meeting, and follow-up in the CRM right after each event, so nothing gets lost
- Schedule customer meetings and dinners around conferences
- Build itineraries to keep our internal teams focused and organized at conferences
- Track event budgets and spend against plan
Team travel and logistics
- Book and manage travel for the commercial team: flights, hotels, ground transport, and changes on short notice
- Schedule customer meetings around site visits
- Help the team with expense reports and keep travel records current
What you bring
- 2 to 4 years in commercial operations, sales operations, or a similar role
- Strong organization. You track many deadlines at once and nothing slips.
- Comfort with spreadsheets and CRM tools
- Clear, prompt communication with internal teams and outside vendors
- Comfort with Google Workspace, Slack, and travel booking tools
- An AI-forward mindset and interest in automating processes on the commercial team
- Willingness to travel to some conferences
Nice to have
- Experience with scientific conference submissions (abstracts, posters)
- Experience with a CRM such as Salesforce or HubSpot or similar tools
Requirements
- 2 to 4 years in commercial operations, sales operations, or a similar role
- Strong organization and ability to track many deadlines at once
- Comfort with spreadsheets and CRM tools
- Clear, prompt communication with internal teams and outside vendors
- Comfort with Google Workspace, Slack, and travel booking tools
- AI-forward mindset and interest in automating processes
- Willingness to travel to some conferences
- Experience with scientific conference submissions (abstracts, posters) preferred
- Experience with Salesforce or HubSpot or similar CRM preferred
Benefits
- Equity
- Medical, Dental & Vision
- 401(k) Matching
- Flexible PTO
- Company Holidays
- Annual Company-Wide Break
- Commuter Benefits
- Wellness Benefits
- Tech Stipend
- Paid Parental Leave
Company overview
Unlearn is a pioneering AI biotechnology company founded in 2017 and headquartered in San Francisco, California. The company specializes in developing artificial intelligence-powered solutions for clinical trial design and analysis, with a particular focus on creating digital twin technology for pharmaceutical and biotechnology applications. Unlearn's core platform enables drug developers to generate patient-level digital twins that forecast individual disease progression under standard of care, serving as sophisticated external comparators in clinical trials. The company has developed validated Digital Twin Generators (DTGs) for multiple therapeutic areas including neuroscience (Alzheimer's, ALS, Parkinson's), immunology (Crohn's, rheumatoid arthritis), cardiometabolic disorders, and psychiatric conditions. Unlearn's technology aims to transform clinical development by making trials smarter, more efficient, and less burdensome for participants while maintaining regulatory-grade compliance standards including GxP, 21 CFR Part 11, and SOC 2 Type 2. The company has raised $135 million in funding across six rounds and serves as the AI partner of choice for top pharmaceutical and biotechnology companies seeking to accelerate drug development through advanced computational methods.