Commercial Project Manager, Pharmaceuticals
Catalent
Summary
Catalent Pharma Solutions in Kansas City, MO is hiring a Commercial Project Manager, Pharmaceuticals. The Commercial Project Manager acts as the customers' primary contact and liaison related to supply of products and services from the site. Ensure customer satisfaction by taking ownership of sales order process from receipt to dispatch and billing, including related KPIs and continuous improvement. Build strong relationships with key stakeholders in the customer organization and ensure a consistent experience whilst promoting the Catalent brand. Coach and develop the team to drive for service excellence.
Job description
Position Summary
Catalent Pharma Solutions in Kansas City, MO is hiring a Commercial Project Manager, Pharmaceuticals. The Commercial Project Manager acts as the customers' primary contact and liaison related to supply of products and services from the site. Ensure customer satisfaction by taking ownership of sales order process from receipt to dispatch and billing, including related KPIs and continuous improvement. Build strong relationships with key stakeholders in the customer organization and ensure a consistent experience whilst promoting the Catalent brand. Coach and develop the team to drive for service excellence.
The Role
- Serve as the primary customer contact for assigned accounts, managing all communications, schedules, issues, and proactive updates while processing sales orders and providing firm commitment dates.
- Proactively manage the customer forecasting cycle, counseling accounts on expectations, handling necessary escalations, and providing support and timely updates on product shipments and third-party orders.
- Ensure smooth operations by overseeing the receipt of required customer forecasts and by generating necessary internal and external reporting related to customer-supplied materials.
- Monitor and report on customer forecast accuracy, On-Time Delivery (OTD), and other KPIs; forecast monthly/quarterly revenue for Finance; and ensure accurate billing and revenue reconciliation.
- Ensure customer is billed appropriately for all products and services provided.
- Work with Finance Department to confirm POD and reconcile revenue accounts.
- Track On Time Delivery (OTD) and Key Performance Indicators (KPI) for customers and provide feedback to management.
- Track and report on customer forecast accuracy.
- Provide periodic reporting to Supply Chain management.
- Forecast monthly and quarterly revenue plan to Finance.
- Other duties as assigned.
The Candidate
- 3-5 years of relevant experience in customer service, sales or project management is preferred.
- Bachelor's Degree is preferred.
- Must be computer literate with past experience using ERP systems preferred.
- Proficient in Microsoft applications (Word, Excel, PowerPoint, etc).
- Excellent written and verbal communications skills. Ability to easily learn and retain technical information.
- Must be able to interact effectively with a variety of individuals and personalities within and between departments.
- Well organized with ability to handle multiple activities simultaneously.
- Good problem-solving skills, including innovative and creative solutions.
Requirements
- 3-5 years of relevant experience in customer service, sales or project management
- Bachelor's Degree preferred
- Computer literate with past experience using ERP systems preferred
- Proficient in Microsoft applications (Word, Excel, PowerPoint, etc)
- Excellent written and verbal communications skills
- Ability to easily learn and retain technical information
- Must be able to interact effectively with a variety of individuals and personalities within and between departments
- Well organized with ability to handle multiple activities simultaneously
- Good problem-solving skills, including innovative and creative solutions
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Tuition Reimbursement
- 152 hours PTO
- 8 Paid Holidays
- WellHub Wellness Program
- Perkspot Employee Discounts
- Career Growth Opportunities
Company overview
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) that serves as a trusted partner to pharmaceutical, biotech, and consumer health companies worldwide. Founded on a legacy dating back to 1933, Catalent has evolved into a comprehensive drug development and delivery leader with over 40 global sites. The company specializes in providing end-to-end solutions spanning oral dose formulations, biologics, specialty products, and clinical supply services. Catalent's expertise includes formulation development, analytical services, commercial manufacturing, and advanced delivery technologies such as Zydis® fast-dissolve tablets and softgel technologies. With over 1,000 active development programs at any given time, the company launches more than 100 new products and line extensions annually and has supported half of all FDA approvals over the past decade. Catalent produces over 60 billion treatment doses per year, helping approximately 200 million patients annually. Headquartered in Tampa, Florida, the company employs more than 10,000 professionals globally who are dedicated to putting patients first and championing the missions that matter in healthcare innovation.