Commercial Project Manager, Pharmaceuticals
Catalent Pharma Solutions
Summary
The Commercial Project Manager, Pharmaceuticals acts as the customers' primary contact and liaison related to supply of products and services from the site. Ensure customer satisfaction by taking ownership of sales order process from receipt to dispatch and billing, including related KPI's and continuous improvement. Build strong relationship with key stakeholders in the customer organization and ensure a consistent experience whilst promoting the Catalent brand. Coach and develop the team to drive for service excellence.
Job description
The Role
- Serve as the primary customer contact for assigned accounts, managing all communications, schedules, issues, and proactive updates while processing sales orders and providing firm commitment dates.
- Proactively manage the customer forecasting cycle, counseling accounts on expectations, handling necessary escalations, and providing support and timely updates on product shipments and third-party orders.
- Ensure smooth operations by overseeing the receipt of required customer forecasts and by generating necessary internal and external reporting related to customer-supplied materials.
- Monitor and report on customer forecast accuracy, On-Time Delivery (OTD), and other KPIs; forecast monthly/quarterly revenue for Finance; and ensure accurate billing and revenue reconciliation.
- Ensure customer is billed appropriately for all products and services provided.
- Work with Finance Department to confirm POD and reconcile revenue accounts.
- Track on Time Delivery (OTD) and Key Performance Indicators (KPI) for customers and provide feedback to management.
- Track and report on customer forecast accuracy.
- Provide periodic reporting to Supply Chain management.
- Forecast monthly and quarterly revenue plan to Finance.
- Other duties as assigned.
The Candidate
- 3-5 years of relevant experience in customer service, sales or project management is preferred.
- Bachelor's Degree is preferred.
- Must be computer literate with past experience using ERP systems preferred.
- Proficient in Microsoft applications (Word, Excel, PowerPoint, etc).
- Excellent written and verbal communications skills. Ability to easily learn and retain technical information.
- Must be able to interact effectively with a variety of individuals and personalities within and between departments.
- Well organized with ability to handle multiple activities simultaneously.
- Good problem-solving skills, including innovative and creative solutions.
Requirements
- 3-5 years of relevant experience in customer service, sales or project management is preferred
- Bachelor's Degree is preferred
- Must be computer literate with past experience using ERP systems preferred
- Proficient in Microsoft applications (Word, Excel, PowerPoint, etc)
- Excellent written and verbal communications skills
- Ability to easily learn and retain technical information
- Must be able to interact effectively with a variety of individuals and personalities within and between departments
- Well organized with ability to handle multiple activities simultaneously
- Good problem-solving skills, including innovative and creative solutions
Benefits
- 152 hours PTO
- 8 paid holidays
- 401(k) Matching
- Medical, Dental & Vision
- Tuition Reimbursement
- Wellness Program
- Employee Discounts
Company overview
Catalent Pharma Solutions, now known as Catalent, Inc., is a leading global contract development and manufacturing organization (CDMO) headquartered in Tampa, Florida. Founded in 2007 as a spin-off from Cardinal Health's pharmaceutical technologies segment, the company has grown into a major player in the pharmaceutical services industry. Catalent provides comprehensive drug development and manufacturing solutions including drug delivery technologies, formulation development, analytical testing, clinical and commercial manufacturing, clinical packaging, and supply chain services. The company operates over 50 facilities across four continents and has supported more than half of all FDA-approved products over the past decade. With approximately 16,900 employees, Catalent produces over 70 billion doses annually for more than 8,000 products, serving major pharmaceutical companies like Pfizer, Moderna, Novo Nordisk, and Bristol-Myers Squibb. In 2024, the company was acquired by Novo Holdings A/S for $16.5 billion, further strengthening its position in the global pharmaceutical manufacturing landscape.