Commercial Systems Analyst (Central Or Eastern time zone)

Position Overview

The Commercial Operations Analyst is the strategic analytics partner for our global Sales and Marketing leadership, responsible for translating complex commercial data into actionable business insights, executive account performance reviews, and analytics support to guide frontline sales execution. You extract and analyze data across our commercial tech stack, including Salesforce, TrackWise, Conga/Salesforce CPQ, and BI tools (i.e., Databricks, Tableau, Pigment) while providing administration, pipeline governance and data hygiene oversight within the commercial systems to ensure data reliability.

Acting as the connective tissue between Commercial Operations and the business, you translate business questions and strategic goals into high-impact analytical frameworks and field-enablement insights. Your goal is to uncover revenue drivers, identify pipeline trends, execute predictive analytics on our pipeline, and transform raw commercial data into strategic insights and plans that drive our US growth, while partnering with IT on backend architectural needs.

Duties and Responsibilities

Data-Driven Sales Optimization

• Reporting & Dashboard Maintenance: Build and maintain standardized commercial reports and operational BI dashboards leveraged across the organization. Provide critical performance visibility for field sales teams, executive leadership and marketing.
• Pipeline & Sales Performance Tracking: Monitor and analyze funnel sales metrics (conversion rates, stage progression, deal velocity, slippage, etc.) to identify deal bottlenecks while proactively escalating risks and partnering directly with sales team members to reinforce sales process and system hygiene.
• Market Opportunity & Segmentation: Evaluate target account profiles, regional market data, and site-of-care segments to identify high-potential accounts, prioritize sales targets and support in the creation of related material for customer presentations.
• Commercial Trend & Utilization Analysis: Track post-sale system adoption and procedure volumes uncovering trends in customer utilization to assist field teams in identifying expansion opportunities.
• Ad-Hoc Commercial Analysis: Serve as a responsive analytical resource for sales and marketing, investigating time-sensitive questions transforming raw commercial data into clear, actionable answers.

Commercial Process Improvement

• Operational Excellence: Optimize end-to-end sales processes—including quoting, contracting, and order flow—while ensuring alignment with pricing and approval controls.
• Scalable Standardization: Implement and support standardized workflows within commercial tech stack and collaborate with other internal teams to identify and update other existing tools to drive global commercial efficiency.
• Commercial Cadence & Quota Support: Compile historic sales trend and market data to support commercial leadership with quota distribution, territory planning and tracking sales performance against budget and forecast.
• Compensation Tracking: Assist in auditing, calculating and preparing commission statements for commercial leadership review and payroll processing.

Commercial System Management & Data Governance

• Pipeline Hygiene & Governance: Act as the primary gatekeeper for pipeline integrity; establish validation rules, monitor data cleanliness, and work with marketing to provide continuous education of field sales customers on Trackwise and SFDC tips & tricks as well as needed input architecture updates.
• Day-to-Day Platform Support & Administration: Manage front-end administration for the commercial tech stack, handling basic report/dashboard configurations, field additions and modifications and user onboarding/offboarding.
• Liaison to IT & Backend Architecture: Translate commercial business needs into functional requirements, partnering directly with IT and/or technical consultants who handle heavy integrations or platform development.
• Operational Support: Provide daily troubleshooting and bug-fix management for CRM and CPQ platforms to ensure high system uptime.

Analytics & Business Intelligence

• Commercial Analytics Experience: 2-4 years of experience in commercial/sales operations, sales analytics or business intelligence, with a track record of translating complex sales and pipeline data into actionable commercial insights.
• BI & Data Visualization Tools: Hands-on experience developing and maintain interactive reports and dashboards in BI platforms (Tableau, Pigment, Databricks, etc.) and advanced proficiency in Microsoft Excel.

Technical Expertise

• CRM & CPQ Familiarity: Practice experience with SFDC as an administrator or advanced power user. Familiarity with CPQ solutions (Conga, Salesforce CPQ) is strongly preferred.
• System Integration & Hygiene: Understanding of how commercial tech stacks interact (CRM, ERP and BI tools), with experience performing routine data audits, deduplication and hygiene maintenance.
• Technical Collaboration: Demonstrate ability to write clear, functional requirements and user stories, partner with IT or external technical consultant, and execute user acceptance testing (UAT).

Commercial & Operational Acumen

• Industry Context: Experience working in a regulated environment (Medical Device or MedTech preferred) with specific knowledge of contracting/pricing workflows (capital equipment sales knowledge preferred).
• Strategic Communication: Ability to translate complex technical concepts for non-technical stakeholders and executive leadership.
• Process Engineering: Proven track record of mapping complex commercial processes and implementing scalable, standardized business solutions with attention to detail.
• Execution Mindset: High degree of autonomy and perseverance, with ability to collaborate with marketing and finance to achieve alignment supporting fast execution; able to prioritize multiple high-stakes projects in a fast-paced environment.
• Education: Bachelor’s degree required; Salesforce certifications are a plus.