Community Communications Lead

About the Role

We're looking for a Community Communications Lead to bring OpenAI's products closer to communities and help their stories reach a wider audience. Sitting on the Product & Research Communications team, you'll work hand in hand with the Culture & Community team to shape narratives, develop earned media opportunities, and amplify community-driven stories across organic communications channels.

In this role, you will:

• Be in the room as we shape the narrative. Help develop the story, cultural angle and earned comms opportunity from the beginning.
• Bring ideas that make the campaign itself stronger, while deferring campaign and creative decisions to Communications and Culture & Community Engagement leaders.
• Think beyond a campaign to connect the multiple beats/campaigns into one overarching narrative for our Culture & Community Engagement team that resonates with press and creators.
• Help our work earn the right to be discussed by press: launch campaigns first, then tell a chronicle press story following the experience, with a spokesperson sharing the team's mandate and the people who make it happen.
• Help us move from AI subculture into pop and mass culture. Have the instincts and relationships to reach people through sport, music, design, food, fandom, etc.
• Build relationships with journalists, creators and cultural voices.
• Find the stories inside our communities. Work closely with the community team to surface compelling builders, small businesses, students and unexpected people making the tools their own.
• Make participation part of the story. Understand how storytelling can invite more people into that experience and how community contributions become the next chapter.
• Sustain an ongoing narrative. Build a rhythm of stories across creator campaigns, community programs and partnerships.
• Develop pitches, features, spokesperson opportunities, and channel content that connect individual stories to a larger narrative, supported by the work and its results.
• Connect the work globally. Partner with regional comms and our territory leads so we have a clear shared story with locally relevant voices and cultural angles.
• Bring community perspectives and feedback into product communications planning.

You might thrive in this role if you:

• Have experience leading communications for consumer brands, cultural campaigns, creator initiatives, or community programs, with a track record of earning meaningful attention.
• Have strong cultural instincts and relationships beyond technology media.
• Are an excellent writer and editor who can find the larger story across several moments without losing the details that make each one distinctive.
• Bring ideas early, have a clear point of view, and make work stronger through thoughtful collaboration.
• Can influence a direction while respecting others' decision-making responsibilities.
• Know how to work with community members and creators so their stories feel authentic, reflect their goals, and preserve their voices.
• Think beyond announcements. You can build a narrative over months and recognize when there is enough substance for a deeper story.
• Combine creative ambition with strong organization and follow-through.
• Build trusted relationships across communications, community, marketing, product, and regional teams.
• Are curious about AI and how people use it, with a commitment to communicating both its possibilities and limitations accurately.