Community Crisis Stabilization Nurse Manager
Vinfen
Summary
The Community Crisis Stabilization Program (CCS) is a short-term behavioral health stabilization program. The Nurse Manager works closely with the Program Director to oversee nursing services for the Youth CCS unit (ages 13-18) and Adult CCS unit (ages 18+), with 24/7 oversight of the medical and clinical aspects of the CCS units. The CCS serves as a medically necessary, less restrictive, voluntary alternative to inpatient psychiatric hospitalization.
Job description
Job Duties and Responsibilities
- Directs and manages the activities of program nursing staff (RNs and LPNs), including Certified Medical Assistants and MAP certified staff members.
- Screens and hires nursing staff in conjunction with the Program Director and operational leadership following budgeted allocations.
- Manages staff performance through direction, training, coaching, recognition programs, performance planning and review, and career development guidance.
- Provides clinical and nursing support and supervision to nurses working at the CCS.
- Plans and conducts monthly nursing meetings on a regularly scheduled and as-needed basis.
- Delegates nursing care assignments in collaboration with Prescriber and Program Director.
- Ensures timely, professional intake of new clients and conducts initial holistic assessments to determine appropriateness for the program.
- Provides first aid and responds to urgent or acute care matters, coordinating and delegating next steps.
- Provides initial and ongoing comprehensive assessment, care planning, interventions, and coordination of care in collaboration with the overseeing physician.
- Ensures clients' medical care needs are appropriately and timely addressed.
- Provides supervision and direction to program staff regarding medical and psychiatric needs, treatment/support plans, and interventions.
- Coordinates with multi-disciplinary teams to create comprehensive care plans that meet individual client needs.
- Refers to community specialists and develops a professional community network.
- Advocates for clients and, for the youth CCS, families/parents during community group meetings.
- Provides psychoeducation to clients and families related to medication management, health, and wellness.
- Facilitates timely discharge and manages comprehensive discharge planning.
- Provides problem resolution for staff and clients in collaboration with community resources.
- Fosters teamwork and leadership; serves as preceptor, role model, and change agent.
- Drafts new policies and procedures in collaboration with the Assistant Director of Nursing or Vice President of Nursing and Program Director.
- Ensures quality and timely completion of documentation for all clients and compliance with clinical, medication administration, and service/support plans.
- Adheres to Medication Security policy and ensures medications are stored and locked properly.
- Ensures compliance with internal quality and external licensing, certification, and accreditation standards and regulations.
- Represents Vinfen in professional, trade, regulatory, and funding source organizations.
- Manages adverse events, including medication occurrences and critical incidents, ensuring corrective actions are reported and implemented.
- Schedules nursing, CMA staff, and on-call coverage to ensure proper and safe staffing.
- Provides on-call back-up and on-site support and intervention when necessary.
- Stores, administers, documents, and disposes of medication consistent with regulatory mandates, Massachusetts Nursing Practice Act, BORN, MAP requirements, funding source regulations, and company policies.
- Makes recommendations to ensure maintenance and safety of the physical site.
- Performs other related duties as required.
Requirements
- Registered Nurse (RN) credentials valid in Massachusetts required
- Bachelor's degree in Nursing (BSN) required
- MSN preferred
- Five or more years of experience in serving individuals with mental health, substance use and/or co-occurring disorders in a fast paced clinical or facility setting
- Previous supervisory experience required
- Strong interpersonal skills and excellent communication skills
- Must complete CPR training within two weeks of hire
- Crisis Intervention training required within six months of hire
- Staff Safety and Infectious Diseases training required within six months of hire
- Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check
- Knowledge of human services relative to current assignment
- Knowledge of operations management procedures and practices
- Sensitivity to cultural, religious, racial, disability, and gender differences
- Familiar with MassHealth and managed care practices
- Commitment to the delivery of client-focused care
- Excellent critical thinking skills and experience interacting with staff and clients with diplomacy and objectivity
- Knowledge and use of advocacy techniques
- Knowledge of organizational, strategic, participatory, collaborative skills
- Knowledge of human, legal, civil rights, community, and other resources
- Knowledge of available equipment, therapies, and service/community providers
- Knowledge of empowerment and self-advocacy techniques
- Knowledge of formal and informal assessment practices
- Knowledge of participatory planning techniques
- Knowledge of crisis intervention techniques
- Knowledge of decision-making processes and ability to communicate same
- Ability to provide leadership and team management to nursing staff
- Ability to balance and triage during many competing priorities
- Ability to make independent judgments and informed decisions on a timely basis
- Ability to work in a professional and confidential capacity
- Knowledge of personal computer applications and equipment, strong IT skills
- Knowledge of documentation requirements
Benefits
- Employer-sponsored retirement plan
- 403(b) plan
- Medical, Dental & Vision
- Employer-paid Life Insurance
- AD&D Insurance
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Flexible Spending Accounts
- Voluntary Life Insurance
- Accident & Critical Care Insurance
- Paid Time Off
- Paid Holidays
- Sick Days
- Personal Days
- Educational Assistance
- Employee Referral Bonus
- Discounted YMCA memberships
- Discounted movie tickets
Company overview
Vinfen is a leading nonprofit health and human services organization established in 1977, specializing in community-based mental health care and disability services. Headquartered in Cambridge, Massachusetts, Vinfen operates over 200 locations across Massachusetts and Connecticut, serving more than 3,500 individuals annually. The organization provides comprehensive services for people with psychiatric conditions, intellectual and developmental disabilities, acquired brain injuries, autism, and behavioral health challenges. Their evidence-based programs include residential supports, clinical outreach, employment services, day habilitation programs, clubhouses, and crisis intervention services. Vinfen employs approximately 2,600-3,300 dedicated professionals who deliver person-centered care through innovative service models. The organization operates Community Behavioral Health Centers offering 24/7 crisis intervention, outpatient therapy, and medication management. With annual revenues exceeding $250 million, Vinfen is recognized as one of the largest nonprofit employers in Massachusetts and has received numerous awards for excellence in health and human services, including recognition as a Top Place to Work by The Boston Globe.