Community Engagement Representative
UnityPoint Health
Summary
Help expand access to vital community-based care as a Community Relations Coordinator within the PACE program. Under the Director of Operations, you will support contract negotiation, provider coordination, credentialing, and ongoing contract oversight. You'll also play a key role in promoting the PACE program, building relationships with community organizations, and supporting participant referrals.
Job description
Responsibilities
- Support enrollment goals by developing and executing strategic marketing plans in coordination with enrollment and administrative leadership.
- Lead creation and oversight of promotional materials, campaigns, media relations, and community outreach activities.
- Ensure all marketing efforts comply with CMS and Iowa Medicaid guidelines, including submission and revision processes.
- Represent the program at conferences, networking events, and community meetings while maintaining accurate tracking of outreach activities.
- Oversee contract development, negotiation, credentialing, and ongoing compliance for provider networks.
- Maintain accurate contract files and ensure adherence to federal, state, and local regulations.
- Serve as the primary liaison for contracted providers, supporting onboarding, education, and ongoing communication.
- Monitor provider compliance including licensure, background checks, and required documentation, while escalating concerns and supporting quality reporting and performance improvement efforts.
- Foster strong, collaborative relationships with current and prospective partners to support program success.
Qualifications
- Bachelor's degree in business or health care related field OR equivalent experience in health care or related field required.
- Valid driver's license required.
- Valid Auto Insurance required.
- IA Child Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.
- IL Child Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.
- IA Adult Dependent Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.
- IL Adult Dependent Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.
Requirements
- Bachelor's degree in business or health care related field OR equivalent experience in health care or related field
- Valid driver's license
- Valid auto insurance
- IA Child Abuse Mandatory Reporter Training within 90 days of hire
- IL Child Abuse Mandatory Reporter Training within 90 days of hire
- IA Adult Dependent Abuse Mandatory Reporter Training within 90 days of hire
- IL Adult Dependent Abuse Mandatory Reporter Training within 90 days of hire
Benefits
- Paid time off
- Parental leave
- 401(k) Matching
- Employee recognition program
- Dental insurance
- Health insurance
- Paid holidays
- Short-term disability
- Long-term disability
- Pet insurance
- Daily Pay
- Tuition reimbursement
- Adoption assistance
Company overview
UnityPoint Health is a leading integrated non-profit health system serving communities across Iowa, western Illinois, and southern Wisconsin. As the nation's 13th largest nonprofit health system and fourth largest nondenominational health system in America, UnityPoint Health operates a comprehensive network of 18 regional hospitals, 17 community network hospitals, and over 400 clinics and healthcare facilities. The organization provides a full spectrum of healthcare services including primary care, specialty care, emergency services, surgical procedures, maternity care, cancer treatment, heart care, and home health services. Each year, UnityPoint Health serves nearly 8 million patient visits, performs approximately 100,000 surgeries, and delivers more than 20,000 babies. With more than 29,000 team members, the health system is recognized for its coordinated care approach, shared electronic medical record system, and commitment to making healthcare easier and more personal for patients. UnityPoint Health has been consistently recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for four consecutive years, reflecting its strong organizational culture and commitment to team member development.