Community Health Worker

Job Summary

Provides advanced health education, outreach, and care coordination services to individuals and families in the community. Areas could include exercise, mental health, medication management, nutrition, health care system navigation, substance use and other health behaviors.

• Works closely with healthcare providers to ensure that patients receive appropriate care and support services to improve health outcomes.
• Conducts in-depth assessments of patient needs, goals, and barriers to achieving good health outcomes.
• Provides advanced health education and coaching to individuals and families to promote healthy behaviors and self-management of chronic conditions.
• Collaborates with healthcare providers to develop and implement care plans for patients with complex health needs.
• Assists patients in navigating the healthcare system and accessing appropriate services.

Qualifications

• Bachelor's Degree Public Health, Social Work or other related field of study required. Related experience can be accepted in lieu of degree.
• 2+ years of experience in community health outreach, health education, or related field required.
• Community Health Worker (CHW) Massachusetts License preferred.
• Experience with community-based work, patient home visits, SUD, homelessness and a complex patient population preferred.
• Experience with Social Determinants of Health (SDOH), housing, food insecurity, transportation, utilities, employment, childcare assistance programs preferred.
• Experience helping patients or clients apply for state/federal programs/benefits (i.e. SSDI, SSI, SNAP) and advocating for the patient with appeals preferred.
• Knowledge of transportation resources (PT1) preferred.

Additional Knowledge, Skills and Abilities

• Demonstrated ability to work effectively and provide advocacy for all populations and communities.
• Strong communication and interpersonal skills, with the ability to interact effectively with various populations.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office and database management.
• Bilingual skills preferred.

Schedule and Work Model

Full-time, Monday through Friday, standard business hours. Hybrid work model: Approximately 2 days/week in the community in Lawrence/Lowell area; approximately 2 days/week in the community in Peabody/Newburyport area; approximately 1 day/week remote working from home. Must be flexible for patient needs and team meetings as needed. Includes patient in-home and/or physician visits. On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment.