Community Liaison
Aurora Behavioral Charter Oak
Summary
We are seeking a Community Liaison to help drive brand awareness and increase market share for our on-campus Inpatient Program, Outpatient Program and Residential Treatment Program. This is an exempt position, with travel required.
Job description
What You'll Do
- Assist the Chief Executive Officer in fulfilling the goals and objectives of the hospital marketing plan.
- Developing and maintaining positive relationships with referral sources in the greater Los Angeles region including physicians, therapists, hospitals, schools, and social service organizations.
- Plan Programs and events that build relationships between the hospital and potential clients.
- Assists in the designing of hospital brochures and related materials.
- Create social media content and drive digital engagement.
- Maintain a consistent flow of referrals to the outpatient program and effectively coordinates with the Business Office to verify the insurance of patients.
- Other related duties.
Education & Experience
- Worked as a Community Liaison, or have sales, business development, account management, project management, or marketing background
- Experience with having a referral growth responsibility for relevant hospital business lines
- Experience in building relationship with hospitals, schools, and social service organizations
- Valid California Driver's License, can be insured through employer's carrier
- Bachelor's degree in Marketing, Healthcare, or related field
- Two years of healthcare experience
- Ability to effectively use Microsoft Office products including Outlook, Word, PowerPoint and Excel
- Ability to effectively use CRM software programs such as Salesforce or Zoho
- Internet marketing and social media experience highly desirable
- Experience working for an outpatient (IOP/PHP) and a Residential Treatment Program is preferred
- Experience with behavioral health preferred
Requirements
- Worked as a Community Liaison, or have sales, business development, account management, project management, or marketing background
- Experience with having a referral growth responsibility for relevant hospital business lines
- Experience in building relationship with hospitals, schools, and social service organizations
- Valid California Driver's License, can be insured through employer's carrier
- Bachelor's degree in Marketing, Healthcare, or related field
- Two years of healthcare experience
- Ability to effectively use Microsoft Office products including Outlook, Word, PowerPoint and Excel
- Ability to effectively use CRM software programs such as Salesforce or Zoho
- Internet marketing and social media experience highly desirable
- Experience working for an outpatient (IOP/PHP) and a Residential Treatment Program is preferred
- Experience with behavioral health preferred
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Differential pay
- Overtime pay
Company overview
Aurora Behavioral Charter Oak, operating as Aurora Charter Oak Hospital, is a leading behavioral health and addiction treatment facility located in Covina, California. Established in 2000 and operating at its current location since 1941, the hospital provides comprehensive mental health and substance abuse treatment services across a 10-acre campus in the San Gabriel Valley. The facility offers a full continuum of care including inpatient psychiatric services for adolescents and adults, residential treatment programs, outpatient services, partial hospitalization programs, intensive outpatient programs, and specialized chemical dependency treatment. With 134 patient beds and modern therapeutic amenities including a gymnasium and pool, the hospital serves as a critical community resource for Southern California. Aurora Charter Oak Hospital is distinguished by its evidence-based treatment approaches, CARES values framework (Commitment, Accountability, Respect, Excellence, Service), and commitment to providing high-quality, affordable behavioral healthcare. The organization maintains 24/7 assessment services and has built strong community partnerships while serving thousands of individuals and families over its 25-year history.