Community Moderator - Wisdo (1099)
Talkspace
Summary
The Community Moderator will help maintain safe, supportive, and inclusive spaces within the Wisdo Health communities. This role focuses on reviewing community content and user profiles, identifying safety concerns, and taking action according to established protocols.
Job description
What You'll Do
- Review community content and user profiles using Wisdo's moderation tools to identify potential safety concerns and Code of Conduct violations.
- Take appropriate action on safety violations according to Wisdo's established policies and procedures.
- Ensure community posts, responses, and user profiles align with Wisdo's Code of Conduct.
- Model and promote supportive, respectful, and inclusive behavior within the community.
- Identify and escalate safety concerns according to established safety escalation policies.
- Provide appropriate crisis resources to members experiencing a crisis, following Wisdo's safety protocols.
- Maintain consistent safety standards across community spaces and document or report incidents as required.
About You
- Experience in online community moderation, content moderation, customer support, or a related role.
- Strong written communication skills and attention to detail.
- Ability to recognize potentially unsafe content and follow established safety protocols.
- Comfortable working in online mental health and peer support environments in a non-clinical capacity.
- Sound judgment and the ability to handle sensitive situations with care and professionalism.
- Self-directed and comfortable working independently in a remote environment.
- Must reside in the United States.
- Must have reliable internet access and personal laptop or desktop computer.
- Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST.
Requirements
- Experience in online community moderation, content moderation, customer support, or a related role
- Strong written communication skills
- Attention to detail
- Ability to recognize potentially unsafe content and follow established safety protocols
- Comfortable working in online mental health and peer support environments in a non-clinical capacity
- Sound judgment and ability to handle sensitive situations with care and professionalism
- Self-directed and comfortable working independently in a remote environment
- Must reside in the United States
- Must have reliable internet access and personal laptop or desktop computer
- Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST
Company overview
Talkspace is a pioneering virtual behavioral healthcare company that has revolutionized access to mental health services through its innovative digital platform. Founded in 2011 and headquartered in New York City, Talkspace operates as a leading provider of online therapy, psychiatry, and self-guided mental health support. The company's core offering centers around a fully encrypted web and mobile platform that enables users to connect with licensed therapists via text, audio, and video messaging, providing flexible, on-demand mental health care that complies with HIPAA and state regulatory requirements. With a network of over 5,000 licensed clinicians specializing in more than 150 mental health conditions, Talkspace delivers evidence-based treatment options for individuals, couples, and teens. The company has expanded from its origins as a text-based therapy pioneer to become a comprehensive mental health destination offering psychiatry services, medication management, and specialized therapeutic approaches. More than 130 million people have access to Talkspace through their health plans, employers, educational institutions, and government agencies, making high-quality mental health support more accessible and affordable than traditional in-person therapy. Talkspace has demonstrated clinical effectiveness comparable to face-to-face therapy, with research showing significant improvements in depression and anxiety symptoms among users. The company continues to innovate with AI-powered tools like personalized Talkcast podcasts while maintaining its mission to break down structural barriers to mental health care and make therapeutic support available to all.