Summary

The substance use disorder (SUD) Bridge clinic provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorders, with a specific focus on eliminating disparities in access to or retention in treatment by race, ethnicity, or language. The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes physicians, a therapist, recovery coaches, an advanced practice provider, and an office-based addiction treatment (OBAT) nurse care manager. The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.

Job description

Job Summary

The substance use disorder (SUD) Bridge clinic provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorders, with a specific focus on eliminating disparities in access to or retention in treatment by race, ethnicity, or language. The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes physicians, a therapist, recovery coaches, an advanced practice provider, and an office-based addiction treatment (OBAT) nurse care manager. The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.

Responsibilities

Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs
Research community resources available for adult patients with social determinant of health or other needs, including but not limited to housing resources, food banks, shelters, community-based self-help meetings, recovery centers, and transportation assistance
Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support
Upload referral sources to, and maintain, resource database
Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches
Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, specialty areas, etc.
Coordination of referrals to internal and external resources
Triage services requests and forward them to other program services as necessary
Communicate effectively with care teams across the Mass General Brigham network, mental health providers in the community, and Bridge clinic patients
Develop strong relationships with community-based mental health providers
Support resource coordination around other patient service needs beyond behavioral health
Track and document encounters, resources provided, and case-related communications in the respective electronic health record(s)
Assist in maintaining patient tracking database
Assist in providing coverage for other Resource Specialists within the department
Other duties as assigned

Qualifications

High school diploma or equivalent required; associate degree in a related field preferred.

Skills/Abilities/Competencies Required

2 years' work experience, preferably in the substance use disorder field
Strong interpersonal and communication skills
Flexibility to adapt to program evolution and shifts in prioritization
Ability to work independently with minimal supervision, as well as part of a cohesive team
Demonstrated organizational and time management skills
Ability to learn new technology systems to communicate and document patient cases

Requirements

High school diploma or equivalent required
Associate degree in a related field preferred
2 years' work experience, preferably in the substance use disorder field
Strong interpersonal and communication skills
Flexibility to adapt to program evolution and shifts in prioritization
Ability to work independently with minimal supervision, as well as part of a cohesive team
Demonstrated organizational and time management skills
Ability to learn new technology systems to communicate and document patient cases

Benefits

Medical, Dental & Vision
403b retirement plan
Tuition reimbursement
Discounted MBTA pass

Company overview

Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.