Summary

This role will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. You'll handle multiple tasks effectively and efficiently in a team environment with minimal supervision. You'll be documenting investigation activities clearly and accurately, utilizing software applications, computers and databases, and maintaining files per procedures. This Technician ensures proper transfer of the returned product to next stage of investigation according to documented priorities. This position will be located at our Alameda, CA facility and must be able to work the following hours: 1:30p-10p Monday through Friday.

Job description

The Opportunity

This role will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. You'll handle multiple tasks effectively and efficiently in a team environment with minimal supervision. You'll be documenting investigation activities clearly and accurately, utilizing software applications, computers and databases, and maintaining files per procedures. This Technician ensures proper transfer of the returned product to next stage of investigation according to documented priorities. This position will be located at our Alameda, CA facility and must be able to work the following hours: 1:30p-10p Monday through Friday.

What You'll Work On

Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
Adhere to procedures and work instructions throughout the process.
Be able to handle multiple tasks effectively and efficiently with a high level of professionalism and customer service.
Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to non-conformances resulting in FDA sanctions.
Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.

Required Qualifications

Minimum of High School Diploma required
Good organizational, written, oral and interpersonal skills.
PC skills, including use of MS Office applications and databases.
Competent mathematical skills are required.

Preferred Qualifications

Experience in controlled or regulated environment preferred.
Associates degree or working towards a Bachelors degree

Requirements

Minimum of High School Diploma required
Good organizational, written, oral and interpersonal skills
PC skills, including use of MS Office applications and databases
Competent mathematical skills are required
Experience in controlled or regulated environment preferred
Associates degree or working towards a Bachelors degree

Benefits

Medical, Dental & Vision
401(k) Matching
Tuition Reimbursement
Student Debt Program
Education Benefit
Career Development

Company overview

Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.