Summary

The Compliance Supervisor oversees the specialty pharmacy's adherence to federal, state, and payer-specific regulations, while leading efforts to maintain and achieve accreditations (e.g. URAC, ACHC, etc). This role focuses on managing internal and external audits, developing and enforcing compliance policies, conducting risk assessments, and ensuring operational processes support high-quality patient care for complex, high-cost specialty medications. The supervisor collaborates with pharmacy operations, clinical, and leadership teams to mitigate risks, prepare for inspections, and promote a culture of continuous compliance and quality improvement. This role will also support the Compliance Manager with daily management and leadership for the Financial Assistance, Revenue and Compliance teams.

Job description

Position Summary

The Compliance Supervisor oversees the specialty pharmacy's adherence to federal, state, and payer-specific regulations, while leading efforts to maintain and achieve accreditations (e.g. URAC, ACHC, etc). This role focuses on managing internal and external audits, developing and enforcing compliance policies, conducting risk assessments, and ensuring operational processes support high-quality patient care for complex, high-cost specialty medications. The supervisor collaborates with pharmacy operations, clinical, and leadership teams to mitigate risks, prepare for inspections, and promote a culture of continuous compliance and quality improvement. This role will also support the Compliance Manager with daily management and leadership for the Financial Assistance, Revenue and Compliance teams.

Key Performance Areas

KPA 1 – Accreditation & Regulatory Compliance

Will actively contribute to the Pharmacy Quality Management Program by understanding, compiling, trending, and presenting data.
Track and report accreditation-related metrics (e.g., standards compliance rate, survey outcomes).
Oversee internal audits and self-assessments of high-risk areas such as patient intake/enrollment, clinical monitoring, adherence programs, billing/reimbursement, drug storage/handling, and documentation of patient counseling and outcomes
Prepare for external audits and inspections from accrediting organizations (URAC/ACHC surveys), regulatory agencies (FDA, DEA, State Board of Pharmacy), payers, manufacturers, and other stakeholders.
Complete timely gap analyses, mock surveys, and corrective actions; ensure 100% readiness for accreditation surveys.
Monitor and track changes in federal/state regulations, accreditation standards, payer requirements, and industry guidelines; interpret implications for the organization and update policies, procedures, and training accordingly.
Departmental compliance with accreditation standards maintained and required documentation is completed and audit-ready at all times.

KPA 2 – Training & Staff Development

Structured onboarding and ongoing training programs implemented.
Staff competency assessments completed and documented.
Identified skill gaps addressed through development plans.
Regular coaching, feedback, and performance evaluations conducted
Training materials and documentation maintained and up to date.

KPA 3 – Leadership & Operational Management

Team productivity and morale maintained at high levels.
Regular team meetings and individual check-ins conducted
Departmental goals aligned with organizational strategic objectives.
Operational reports prepared and submitted accurately and timely.
Collaborative relationships maintained across departments.

KPA 4 – Financial Assistance Program and Revenue Oversight

Monitor Financial assistance applications are processed accurately and within established turnaround times.
Pull reporting for approvals, denials, trends, and program outcomes accurately.
Assist with the development of metrics and ensuring compliance with federal, state and organizational guidelines as well as established timelines and benchmarks.
Assist with timecards and PTO requests of team members.

Position Qualifications

Education

College degree or equivalent combined work experience in specialty pharmacy

Minimum Relevant Experience

Minimum of three (3) years' experience in pharmacy required
Experience in Hematology/Oncology preferred

Certifications/Licenses

Must hold a current, unrestricted pharmacy technician license/permit in their home state and be willing to obtain Florida licensure.

Travel: 0-25%

Requirements

College degree or equivalent combined work experience in specialty pharmacy
Minimum of three (3) years' experience in pharmacy required
Experience in Hematology/Oncology preferred
Must hold a current, unrestricted pharmacy technician license/permit in their home state and be willing to obtain Florida licensure

Company overview

American Oncology Network (AON) is one of the nation's fastest-growing networks of community oncology practices, founded in 2018 with headquarters in Fort Myers, Florida. As a physician-led alliance, AON partners with independent oncology practices across the United States to ensure the long-term viability of community-based cancer care. The network represents over 290 providers practicing across 21 states, serving more than 400,000 patients annually through more than 110 clinic locations. AON's innovative model provides comprehensive support services including centralized administrative functions, revenue cycle management, IT infrastructure, and access to ancillary services such as clinical laboratories, pathology, and specialty pharmacy operations. The organization focuses on value-based care delivery, participating in programs like the Enhancing Oncology Model to improve patient outcomes while reducing costs. AON enables community oncologists to maintain practice autonomy while benefiting from economies of scale, advanced clinical resources, and practice management expertise. The network has demonstrated strong growth, reporting $2 billion in annual revenue and expanding access to cutting-edge treatments like bispecific T-cell engager therapies across its national footprint.