Computer Operator

Key Responsibilities

• Monitors the operation of all servers, hosts systems and network components to ensure proper functioning and availability to end-users.
• Utilizes various monitoring tools as provided such as directly reviewing system console messages, event logs, emails alerts, audible alarms from data center environmental/mechanical device monitors, or automated monitoring tools.
• Responds to error conditions on monitored systems and servers by entering message responses or operating system commands from the keyboard or performing other actions as appropriate, such as mounting storage media, per established procedures.
• Provides first-level support following established procedures, to end-users having issues such as connectivity to various servers or systems, analysis and correction of automated interfaces or printing issues, analysis and correction of user logon issues.
• Mounts and unloads backup media as needed to complete backup/restore operations.
• Assists in the BRMS management of tapes and other data backup media including completion of logs, off-site storage manifests, or to insert, remove or move media from carriers, storage containers and racks.

Position Requirements

• High School Diploma or equivalent required.
• 1-3 years of related experience required.
• Basic working knowledge of the operation of multiple computing systems such as IBM System i and Microsoft Windows-based PCs and servers.
• Basic working knowledge of wide area and local area networking sufficient to recognize and respond to network related trouble.
• Familiar with Microsoft Word, Excel and Outlook sufficient to create or edit basic documents or open and navigate through existing documents for reference to instructions.
• Good verbal and written communications skills to speak and correspond with customers and colleagues.
• Good customer service skills with ability to remain professional and courteous in stressful situations.

Duties are performed during an assigned 8-hour shift and may vary depending upon the shift and system work schedule. May be required to work scheduled company paid holidays. May be required to work other shifts in order to provide coverage for other Operator(s), as needed. May be required to work extra hours as needed to support IS Operations or attend training. Shift: Saturday and Sunday 3:00pm to 11:00pm ET