Concierge
MaineGeneral Health System
Summary
Provides information, directions, and assistance to visitors.
Job description
Job Description Summary
Provides information, directions, and assistance to visitors.
Job Description
- Greets all guests and provides proper directions or instructions based on guests' needs.
- Complies with all privacy and confidentiality policies when communicating with callers and guests.
- Receives, screens, routes, and/or responds to all incoming telephone inquiries.
- Coordinates transport assistance for patients as requested or necessary.
- Provides mentoring, monitoring, and coaching of volunteer performance.
- Serves as a positive role model for volunteers to promote teamwork and cooperation.
Requirements
- Strong interpersonal skills to assist visitors and patients effectively
- Ability to maintain confidentiality
- Ability to serve as a positive role model for volunteer staff
Benefits
- Wellness programs
- Employee assistance program
- Payactiv
- 403(b) retirement plan
- 401(a) retirement plan
- Professional development resources
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.