Concierge - part time evenings
Mass General Brigham
Summary
32 hrs/week evenings. Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.
Job description
Job Summary
32 hrs/week evenings. Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.
- Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
- Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
- Serve as a liaison between patients, their families, and hospital staff.
- Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
- Greet and assist visitors, providing information about visiting hours, policies, and amenities.
- Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
- Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.
Qualifications
High School Diploma or Equivalent required. Experience in lieu of a degree is not accepted.
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred.
Knowledge, Skills and Abilities
- Knowledge of hospital services, departments, and procedures.
- Familiarity with appointment scheduling systems and hospital software.
- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems, communication tools, and relevant software.
- Ability to handle confidential and sensitive information with integrity.
Requirements
- High School Diploma or Equivalent required
- Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
- Knowledge of hospital services, departments, and procedures
- Familiarity with appointment scheduling systems and hospital software
- Excellent interpersonal and communication skills
- Compassionate and empathetic demeanor
- Strong organizational abilities and attention to detail
- Proficiency in using computer systems, communication tools, and relevant software
- Ability to handle confidential and sensitive information with integrity
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.