Connected Solutions Technician
Baxter International Inc.
Summary
This is where your technical expertise in connected medical systems directly supports patient care. As a Connected Solutions Technician, you'll ensure critical healthcare technologies operate reliably—helping clinicians deliver safe and effective treatment.
Job description
Schedule Requirement
This position follows a 12:00 PM - 8:00 PM shift, and employees are required to work onsite five days per week.
Your Team
You will support and train field service technicians and other CSTs on advanced systems and service procedures. This role operates across hospital environments and service centers, supporting both installed systems and new deployments. You'll work with technologies spanning medical devices, network infrastructure, and connected care platforms.
What you'll be doing
- Perform advanced troubleshooting and repair of electronic, hydraulic, and pneumatic medical equipment
- Diagnose and resolve issues with network-connected devices, including servers and PoE switches
- Maintain and configure computer and network equipment post-install (systems, peripherals, configurations)
- Plan and execute preventive maintenance and service schedules across assigned customers
- Perform in-field depot-level repairs on internal mechanical and electrical components
- Utilize OEM service documentation for root cause analysis and corrective actions
- Support product installations, system implementations, and configuration activities
- Participate in on-call service support as scheduled
What you'll bring
- 5+ years of hands-on experience servicing medical devices
- Experience troubleshooting mechanical, electrical, and networked systems
- Knowledge of network infrastructure, including TCP/IP and connected device environments
- Experience troubleshooting PoE switches, servers, and connected systems
- Valid driver's license and ability to meet DOT requirements
- Associate degree or technical/trade certification in a related field preferred
- Certifications such as CompTIA Network+, Security+, MCSE, or MCSA preferred
- Experience working with FDA-regulated medical devices preferred
Requirements
- 5+ years of hands-on experience servicing medical devices
- Experience troubleshooting mechanical, electrical, and networked systems
- Knowledge of network infrastructure, including TCP/IP and connected device environments
- Experience troubleshooting PoE switches, servers, and connected systems
- Valid driver's license and ability to meet DOT requirements
- Associate degree or technical/trade certification in a related field preferred
- Certifications such as CompTIA Network+, Security+, MCSE, or MCSA preferred
- Experience working with FDA-regulated medical devices preferred
Benefits
- Medical, Dental & Vision
- Paid Time Off
- Parental Leave
- Life Insurance
- Accident Insurance
- Short-term Disability
- Long-term Disability
- Employee Stock Purchase Plan
- 401(k) Retirement Savings Plan
- Flexible Spending Accounts
- Educational Assistance
- Commuting Benefits
- Employee Discount Program
- Employee Assistance Program
- Childcare Benefits
Company overview
Baxter International Inc. is an American multinational healthcare company headquartered in Deerfield, Illinois, founded in 1931. As a leading global medical device manufacturer, Baxter specializes in developing and producing essential medical products for treating chronic and acute medical conditions. The company operates across three primary business segments: Medical Products and Therapies, Healthcare Systems and Technologies, and Pharmaceuticals. Baxter's extensive product portfolio includes intravenous (IV) solutions, infusion pumps, dialysis equipment for kidney disease treatment, surgical technologies, and hospital pharmaceuticals. With approximately 38,000 employees worldwide and annual revenues exceeding $10 billion, Baxter plays a critical role in global healthcare infrastructure. The company is particularly known for its leadership in IV fluid production, manufacturing approximately 60% of the intravenous fluids used in the United States. Baxter's innovations include pioneering developments in artificial kidney technology and advanced surgical products, serving healthcare providers across more than 100 countries. The company maintains a strong commitment to research and development, investing significantly in medical technology advancements that improve patient outcomes and healthcare delivery efficiency.