Consent & Device Recovery Coordinator - Part Time
InfuSystem
Summary
The Consent and Device Recovery Coordinator will be responsible for managing a productive workload and achieving meaningful results by recovering devices from patients as well as signed consent documents utilized for billing. The coordinator will need to maintain professionalism and represent InfuSystem's core values throughout their day-to-day operations.
Job description
SUMMARY
The Consent and Device Recovery Coordinator will be responsible for managing a productive workload and achieving meaningful results by recovering devices from patients as well as signed consent documents utilized for billing. The coordinator will need to maintain professionalism and represent InfuSystem's core values throughout their day-to-day operations.
IN THIS ROLE, THE IDEAL CANDIDATE WILL:
- Manage time and workload effectively
- Place outbound calls to patients to obtain consent sign off allowing InfuSystem to bill for services rendered. This includes consents for all InfuSystem service lines.
- Place outbound calls to patients to recovery InfuSystem owned or allocated medical devices. (i.e. infusion pumps, pain infusion pumps, Negative Pressure Wound Therapy devices)
- Document detailed information obtained from outbound device or consent recovery calls serving as a liaison between our patients, customer service and revenue cycle.
- Commitment towards meeting the objective of InfuSystem, work productivity and quality standards
- Perform other job-related duties as required or assigned
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
- 2-3 years' experience in the healthcare industry
- Medical terminology, required
- Strong listening skills
Requirements
- 2-3 years' experience in the healthcare industry
- Medical terminology, required
- Strong listening skills
- Excellent communication skills
- Critical thinking skills
- Ability to handle stressful situations
- Capacity to function independently
- Ability to document meticulously
- Dedicated workspace, reliable internet, and cellular phone service
Company overview
InfuSystem Holdings, Inc. is a leading national healthcare service provider specializing in infusion therapy services and medical equipment solutions. Founded in 1986 and headquartered in Rochester Hills, Michigan, the company operates across the United States and Canada with Centers of Excellence in multiple states. InfuSystem provides comprehensive services through two main platforms: Patient Services and Device Solutions. The Patient Services platform offers last-mile solutions for clinic-to-home healthcare, supporting oncology, pain management, and wound therapy treatments with dedicated clinical teams including registered nurses who provide 24/7 patient support. The Device Solutions platform manages a fleet of over 100,000 medical devices, offering infusion pump sales, rentals, leasing, and biomedical repair services. With more than three decades of experience, InfuSystem serves hospitals, oncology practices, surgery centers, and alternate-site healthcare providers, focusing on continuity of care from clinical settings to patients' homes. The company is publicly traded on the NYSE American under the symbol INFU and employs approximately 500-514 dedicated professionals including clinical staff, biomedical technicians, and support personnel.