Contracts Program Manager *PC 1422

Your Role

This position is primarily responsible for managing the lifecycle of Bioindustry contracts from creation through execution for client projects across multiple locations.

Essential Duties and Responsibilities

• Maintain and periodically update template documents (including SOWs, COs, SRAs, MSAs, CMSAs, etc.).
• Maintain standard offerings and reference pricing document(s) for contracts and proposals, reviewing new updates with SMEs as needed.
• Prepare draft contracts for client review (including SOWs, COs, SRAs, MSAs, CMSA, etc.).
• Participate in the negotiation of SOWs, COs, SRAs, MSAs, CMSAs, etc. as required.
• Ensure contracts are saved appropriately (OneDrive); maintain a centralized contract repository (Jira/SharePoint).
• Track contract performance, ensuring compliance with agreed-upon terms, and addressing any deviations or issues, including amendments and terminations.
• Keep all relevant stakeholders informed of contract status, updates and any potential issues.
• Provide periodic reports on draft and executed contracts to senior leadership.
• Manage the prioritization of contractual work within a portfolio.
• Maintain departmental KPIs for contract review timeframes and contract delivery time.
• Provide basic metrics for the flow of contractual documents to provide baseline expectations for new clients.
• Create a positive environment by working collaboratively, energizing others and encouraging continuous improvement from project teams.
• Train new team members on processes for contract lifecycle.
• Support internal teams (finance, project management, etc.) with contract related invoicing and revenue recognition as needed.
• Support business development and project management with client accounts; participate in teleconferences and on-site meetings as needed.
• Build and maintain strong, long-lasting relationships with clients.
• Collaborate with stakeholders to define scope and translate business strategy into project objectives, work plans, timelines and budgets.
• Acquire a thorough understanding of client needs and requirements.
• Resolve any issues and problems faced by clients and deal with complaints to maintain trust.
• Assist with challenging client requests or issue escalations as needed.
• Develop and communicate clear performance expectations; monitor and observe performance of project team members; provide clear and timely feedback and escalate to resource managers when appropriate.
• Drive team meetings and deliver timely and accurate meeting recaps and status.

Requirements

• BA/BS Degree in a science-related discipline AND 5+ years related experience.
• Contract management experience.
• Must have direct experience in explanation and negotiation of basic contractual terms in response to client questions and modifications.
• Domestic Travel Requirements – up to 10%; International Travel Requirements – up to 10%.

Knowledge / Skills / Abilities

• Must be proficient in reading contracts with basic understanding of key provisions and terms, with comprehension of how different contractual documents work together.
• Must be proficient in a wide range of project management skills, including complex schedules, project budget, change control, cross-team leadership, risk mitigation and internal/external communications.

Work Environment

This job is remote, but be available to drive to the Gaithersburg, MD office on an as needed/requested basis.