Coordinator I, Client Services
Advarra
Summary
The Client Services Coordinator I is responsible for processing assigned submissions in a timely manner, providing exemplary customer service and serves as the main point of client contact for submissions assigned. This position will provide direct assistance with the day-to-day administrative activities supporting operations.
Job description
Job Duties & Responsibilities
- Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
- Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
- Documents and adheres to client requirements, including organizational and protocol notes
- Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
- Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
- Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
- Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
- Attends conferences and workshops, and completes assigned trainings promptly
- Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II
Location
This role is open to candidates working remotely in the United States.
Basic Qualifications
- Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)
- Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
Preferred Qualifications
Bachelor’s degree in a related field
Physical and Mental Requirements
- Sit or stand for extended periods of time at stationary workstation
- Regularly carry, raise, and lower objects of up to 10 Lbs.
- Learn and comprehend basic instructions
- Focus and attention to tasks and responsibilities
- Verbal communication; listening and understanding, responding, and speaking
Requirements
- Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)
- Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
- Bachelor’s degree in a related field (preferred)
Benefits
- Health coverage
- Paid holidays
- Variable bonus
Company overview
Advarra is a leading provider of clinical research technology and regulatory review services, serving as a comprehensive partner to the entire research ecosystem. Founded in 1983 and headquartered in Columbia, Maryland, the company operates globally with offices across North America, Europe, and Asia. Advarra combines over 40 years of Institutional Review Board (IRB) leadership with advanced technology solutions to streamline clinical trial operations. The company's core services include ethical review services (IRB and IBC), data monitoring, endpoint adjudication, consulting services, and clinical trial management systems. Advarra's innovative Braid platform leverages artificial intelligence and data analytics to provide operational intelligence and automation throughout the protocol lifecycle. With approximately 1,800 employees worldwide, the company supports over 50,000 investigators and study teams, helping sponsors, CROs, and research sites conduct clinical trials more efficiently, ethically, and transparently. Advarra's integrated solutions reduce administrative burden while ensuring regulatory compliance and participant safety across the clinical research continuum.