Coronary Principal Clinical Specialist - Tampa, FL
Medtronic
Summary
Provide technical, educational and sales support to assist the district in meeting assigned Coronary sales and customer service objectives with a heavy emphasis on supporting CathWorks FFRangio. This position will be the customer's first line contact for daily operations at assigned accounts. This is a field-based and regional role; must be able to travel up to 70% of the time within regions.
Job description
Position Responsibilities
- Sales Support for business units and assist with the implementation of the sales strategy
- Support the regional sales strategy as set forth by the National Sales Director; work with sales representatives and managers of all business units to achieve business plans
- May include primary responsibility for sales if no other sales representative is assigned to the business unit
- Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance
- Receives technical inquiries by telephone and researches solutions to questions or problems
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to products through one-on-one training sessions, in-service education programs, and seminars/symposiums
- Assist DM, CSM and in-house training department in educating/training new Clinical Specialists and sales representatives
- Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
- Complete necessary documentation and phone calls (customer service) during/following cases
- Update sales representatives concerning cases and immediately notify representatives regarding issues or problems requiring follow-up
- Serves as effective Medtronic representative to physicians and support staff regarding products, service, and support
- Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products
- Maintains open, effective communication with all district personnel, customers, and other Medtronic employees
Required Qualifications
- High School Diploma and a minimum 11 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing
- OR Associate degree and a minimum 9 years of work experience
- OR Bachelor's Degree and 7 years of experience
- Must have a valid driver's license and active vehicle insurance policy
- Must be able to travel up to 70% of the time within regions
Preferred Qualifications
- Relevant industry, healthcare, marketing, or medical education experience with specific focus on awareness and education or medical project management
- Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking
- Strong project management skills and experience coordinating and executing marketing programs
- Excellent interpersonal, written, and verbal communication skills
- Excellent work ethic
- Thorough working knowledge of medical terminology, medical procedures, and the medical device industry
- Excellent customer service skills and problem resolution skills
- Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels
Requirements
- High School Diploma and a minimum 11 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing
- OR Associate degree and a minimum 9 years of work experience
- OR Bachelor's Degree and 7 years of experience
- Valid driver's license and active vehicle insurance policy
- Ability to travel up to 70% of the time within regions
- Relevant industry, healthcare, marketing, or medical education experience preferred
- Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking
- Strong project management skills
- Excellent interpersonal, written, and verbal communication skills
- Thorough working knowledge of medical terminology, medical procedures, and the medical device industry
- Excellent customer service and problem resolution skills
- Ability to build and maintain positive relationships across organizational levels
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance/Reimbursement
- Simple Steps Well-being Program
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Sales Incentive Plan (SIP)
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.