Corporate Business Office Director
United States
Summary
The Corporate BOD provides ongoing Revenue Cycle direction and guidance to Acadia's facilities, Division Management and the Vice President of Revenue Cycle Operations. Employs expertise in business office practices to review facility business office performance and manage corrective action plans. Instrumental in hiring and training facility business office staff. Liaison for facility business offices and corporate support services such as IT and compliance.
Job description
About the Role
The Corporate BOD provides ongoing Revenue Cycle direction and guidance to Acadia's facilities, Division Management and the Vice President of Revenue Cycle Operations. Employs expertise in business office practices to review facility business office performance and manage corrective action plans. Instrumental in hiring and training facility business office staff. Liaison for facility business offices and corporate support services such as IT and compliance.
Essential Functions
- Complete site visits of assigned Acadia Facilities using the standard review document. Provides facility BOD, CFO, Vice President of Revenue Cycle Operations and Division Management with a written review and recommendations. Continues to follow up with the facility to ensure corrective actions are completed
- Complete off-site reviews of patient accounts and aging's for facilities that are not meeting Revenue Cycle Key Indicator goals including Cash Collections, AR Days, Bad Debt and Denials
- Participates in recruitment of qualified Facility Business Office Directors and provides training to new BOD's
- Provide assistance with training facility business office staff
- Participates in development and implementation of business office policies and procedures and assists with ensuring compliance
- Provide assistance and guidance to the facility when setting up new services
- Develops and presents routine training webinars
- Works with IT on conversions, standardization and other system issues
- Ensures new facilities are transitioned to Acadia policies and processes and that Business Office staff are trained
- Reviews Charity, Denial, Upfront Collections and Medicare Bad Debt logs as requested. Ensure compliance with required data and uses data to make recommendations for improvements
- Works with Corporate Director of UR on reducing denials and other related projects
- Works with Corporate Director of Managed Care and assists as requested with managed care contracts
- Assists with evaluation of any external vendors (early out, collection agency, electronic billing, physician billing, coding, credit reporting, etc.)
- Works with Compliance Department to ensure Charge to Chart audits are completed timely and accurately
- Maintains knowledge of industry changes and trends and provides recommendations and guidance to the Vice President of Revenue Cycle Operations
- Perform other duties as assigned
Standard Expectation
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
- Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
- Develops constructive and cooperative working relationships with others and maintains them over time
- Encourages and builds mutual trust, respect and cooperation among team members
- Maintains regular and predictable attendance
Requirements
- Experience working with information technology and proficiency with software packages including Excel
- Demonstrated leadership ability
- Excellent communication skills, both written and verbal
- Ability to think strategically and solve problems
- Ability to establish and maintain effective working relationships with facility and corporate staff
- Ability to lead with a high degree of emotional intelligence and ethics
- Ability to set priorities and expectations
- Knowledge of office administration procedures with the ability to operate most standard office equipment
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
- Self-motivated with strong organizational skills and superior attention to detail
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
- Ability to adapt to frequent priority changes
- Capable of working within established policies, procedures and practices prescribed by the organization
- English sufficient to provide and receive instructions/directions
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Recognized Holidays
- Basic Life & AD&D Insurance
- Employee Assistance Program
- Mental Wellness Resources
- Professional Growth Opportunities
Company overview
The United States mental healthcare system represents a complex network of public and private services addressing psychological well-being across the nation. As a government-led initiative, it encompasses federal agencies like the Substance Abuse and Mental Health Services Administration (SAMHSA), National Institute of Mental Health (NIMH), and Centers for Medicare & Medicaid Services (CMS) that coordinate national mental health policies, funding, and research. The system operates through a multi-tiered approach involving state and local governments, private healthcare providers, community mental health centers, hospitals, and specialized treatment facilities. Key components include crisis intervention services, outpatient counseling, inpatient psychiatric care, substance abuse treatment programs, and preventive mental health initiatives. The U.S. mental healthcare framework faces challenges including accessibility disparities, insurance coverage limitations, and integration with primary care, while continuously evolving through legislative reforms like the Mental Health Parity and Addiction Equity Act and the Affordable Care Act's mental health provisions.