Corporate Travel Coordinator

Essential Duties and Responsibilities

• Coordinating domestic and international corporate travel, including airfare, lodging, ground transportation, and related travel needs
• Supporting employees with travel arrangements for trade shows, conferences, meetings, customer visits, and other business activities
• Coordinating group travel and complex itineraries for multiple employees or teams
• Serving as a support resource for employees experiencing issues with Concur Travel or Concur Expense
• Troubleshooting Concur-related questions and helping employees navigate travel booking, expense reporting, and related processes
• Developing and delivering training, guidance, and job aids for employees on the effective use of Concur Travel and Concur Expense
• Providing individual and group training and support related to travel booking, expense reporting, travel policies, and system best practices
• Identifying recurring employee questions or system issues and developing training materials or process documentation to improve employee knowledge and system adoption
• Using Sabre to support corporate travel activities
• Partnering with employees and supervisors to coordinate travel plans, schedules, and business requirements
• Working with travel vendors, hotels, airlines, and transportation providers to resolve issues and support traveler needs
• Negotiating rates, terms, contracts, and service agreements with hotels, airlines, travel vendors, and other suppliers
• Supporting vendor selection and relationship management to improve service, cost, and traveler experience
• Monitoring travel reservations and assisting with changes, cancellations, disruptions, and urgent travel needs
• Maintaining accurate traveler information, itineraries, confirmations, and related documentation
• Supporting international travel requirements, including coordination of passports, visas, and other travel documentation as appropriate
• Ensuring travel arrangements align with Neogen travel policies, processes, and cost expectations
• Supporting administration and continuous improvement of Neogen’s corporate travel and expense program
• Identifying opportunities to improve travel processes, traveler experience, vendor performance, and cost management
• Maintaining strict confidentiality when handling employee, leadership, travel, financial, and business information
• Collaborating with Finance, Procurement, Human Resources, Administrative teams, supervisors, and business leaders across the organization
• Supporting travel reporting, reconciliation, and other administrative activities as needed
• Assisting with special projects and other corporate travel responsibilities as assigned

Basic Qualifications

• High school diploma or equivalent
• 5+ years of experience in corporate travel coordination, corporate travel management, or a closely related business travel function
• Experience using Concur Travel
• Experience using Concur Expense
• Experience using Sabre
• Experience providing employee support or help desk-style assistance for travel or expense systems
• Experience coordinating domestic and international corporate travel
• Experience coordinating group travel for conferences, trade shows, meetings, or other business events
• Experience working directly with hotels, airlines, travel agencies, or other travel vendors
• Experience negotiating vendor rates, contracts, terms, or service agreements
• Strong organizational and time-management skills
• Strong written and verbal communication skills
• Ability to manage multiple travel requests, priorities, and deadlines simultaneously
• Strong attention to detail and accuracy
• Ability to work effectively with employees, supervisors, vendors, and stakeholders across different functions and geographic regions
• Ability to handle confidential and sensitive employee, travel, financial, and business information appropriately
• Ability to collaborate closely with a supervisor and coordinate work across multiple stakeholders

Preferred Qualifications

• Associate or bachelor’s degree in Business, Hospitality, Travel and Tourism, Communications, or a related field
• Experience supporting travel within a global organization
• Experience supporting executive or leadership travel
• Experience working with a corporate travel management company
• Experience negotiating hotel blocks, airline agreements, or group travel arrangements
• Experience supporting international visa, passport, or entry documentation processes
• Experience with corporate travel policy administration
• Experience with travel reporting, expense reconciliation, or travel analytics
• Experience supporting meetings, conferences, trade shows, or large-scale company events
• Experience developing or delivering employee training on Concur Travel, Concur Expense, or other corporate travel and expense platforms

What Will Help You Succeed

• Strong customer service mindset
• Excellent organization and follow-through
• Ability to work effectively with employees, supervisors, and external partners
• Ability to remain calm and responsive when travel plans change unexpectedly
• Strong problem-solving and troubleshooting skills
• Ability to anticipate traveler needs and identify potential issues before they become problems
• Professional and approachable communication style
• Strong judgment and discretion when handling confidential information
• Ability to coordinate multiple priorities across different time zones
• Flexibility and adaptability in a fast-paced, global environment
• Strong sense of ownership and accountability