CPAP Support Agent
Lincare
Summary
This employee works directly with customers to improve sleep therapy compliance and improve outcomes.
Job description
Uses company resources, policies, and procedures to provide complete and accurate data; uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness.
JOB FUNCTIONS
- Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
- Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Provides customer follow up as required
- Contributes to departmental objectives by accomplishing required contact and compliance results
Requirements
- High School Diploma or General Education Degree (GED), required
- At least 1 year of experience in office setting, required
- Prior work experience on a computer, required
- Must have excellent telephone customer service
- Must be at least 18 years of age
- Medical industry background beneficial
- Must type at least 25-30 words per minute
- Must function in fast-paced environment
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.