Summary

AbbVie is a global biopharmaceutical company that discovers, develops, and markets advanced therapies for some of the world's most complex and serious diseases. Founded in 2013 as a spin-off from Abbott Laboratories, AbbVie has established itself as a leader in immunology, oncology, neuroscience, eye care, and virology. The company's flagship product, Humira (adalimumab), was one of the world's top-selling drugs for treating autoimmune conditions like rheumatoid arthritis and Crohn's disease. AbbVie maintains a robust pipeline of innovative medicines and has expanded its portfolio through strategic acquisitions, including Allergan in 2020. With research facilities across the United States and globally, AbbVie focuses on advancing science to improve patient outcomes while maintaining strong commercial operations worldwide. The company operates with a patient-centric approach and invests significantly in research and development to address unmet medical needs across multiple therapeutic areas.

Job description

Scope and Impact

Entry point - learning systems, Account Set-up and change requests
Successfully completes assigned tasks from NiC and CC1
Meets or exceeds productivity and quality goals
Displays excellent verbal and written communication skills
Handles internal/external customer inquiries and requests efficiently and effectively
Demonstrates detail orientation and organizational skills
Acts with appropriate sense of urgency regarding time sensitive issues
Asks probing questions and provides solutions based on policies/procedures
Demonstrates critical thinking and problem solving skills
Retains key details around current processes/procedures and effectively uses them
Proactively identifies opportunities for improvement and presents them to team leadership
Ensures tasks are completed accurate with a goal of quick resolution
Relentlessly pursues an excellent customer experience

Technical skills

Depending on Team Assignment - creates accounts, makes account updates, processes license updates
Researches and solutions customer account requests. Makes decisions based on KA and Procedure Flows
Resolves basic issues for sales reps and internal customer service departments
Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
Basic knowledge of Microsoft Applications

Leadership/Teamwork/Communication

Communicates with cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals
Works well with others and demonstrates the ability to work in a team-oriented, collaborative environment
Communicates effectively with leadership
Openly accept and constructively act upon feedback from peers and management
Approach feedback as a valuable opportunity for growth and improvement
Exhibits a friendly but professional demeanor
Maintains composure when dealing with difficult situations
Uphold the company's core values and maintain a high standard of professionalism in all interactions
Manage time effectively to meet deadlines and prioritize tasks without compromising on quality
Demonstrate reliability and build strong, mutually respectful relationships within the team
Lead by example in creating a focused and efficient work environment, minimizing unnecessary interruptions
Attends team meetings and trainings
Participate actively in team meetings, providing constructive input and support to colleagues
Identifies trends or process gaps and communicates them to lead/supervisor

Requirements

3+ Years of experience
Bachelor's degree preferred or a combination of education and relevant experience
Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
Basic knowledge of Microsoft Applications
Excellent verbal and written communication skills
Detail orientation and organizational skills
Critical thinking and problem solving skills
Ability to work in a team-oriented, collaborative environment
Time management skills

Benefits

Paid Time Off
Medical, Dental & Vision Insurance
401(k)
Short-Term Incentive Programs

Company overview

AbbVie is a global biopharmaceutical company that discovers, develops, and markets advanced therapies for some of the world's most complex and serious diseases. Founded in 2013 as a spin-off from Abbott Laboratories, AbbVie has established itself as a leader in immunology, oncology, neuroscience, eye care, and virology. The company's flagship product, Humira (adalimumab), was one of the world's top-selling drugs for treating autoimmune conditions like rheumatoid arthritis and Crohn's disease. AbbVie maintains a robust pipeline of innovative medicines and has expanded its portfolio through strategic acquisitions, including Allergan in 2020. With research facilities across the United States and globally, AbbVie focuses on advancing science to improve patient outcomes while maintaining strong commercial operations worldwide. The company operates with a patient-centric approach and invests significantly in research and development to address unmet medical needs across multiple therapeutic areas.