Crisis Care Consultant
Centerstone
Summary
This position is part of a 24/7/365 high volume, suicide prevention focused call team. As a part of this team, you'd be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.
Job description
Summary of Position
This position is part of a 24/7/365 high volume, suicide prevention focused call team. As a part of this team, you'd be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.
Essential Duties & Responsibilities
- Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
- Conduct outreach calls to individuals assessed by mobile crisis to promote safety.
- Meet the ethical and clinical standards in compliance with all accreditation.
- Attend team meetings, in-service training, supervision, and other quality assurance training.
- Demonstrate high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
- Assist in administrative tasks as needed.
Knowledge, Skills & Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Qualifications
Bachelor's Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required. One year of experience preferred. Shift: Thursday-Monday, 9AM-5:30PM.
Requirements
- Bachelor's Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required
- One year of experience preferred
- Effectively communicate via written, verbal, in person and virtual methods
- Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
- High level of clinical knowledge and skill in telephonic clinical screenings, risk assessments, means restriction, and crisis intervention
- High-level customer service skills and professional etiquette
Benefits
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- 403(b) Matching
- Paid Time Off
- Ten Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Resource Groups
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.