Crisis Engagement Specialist-1
Centerstone
Summary
Provides supportive services during mobile crisis response and crisis intervention services to clients, families, community partners and referral sources. Supports clients, their families, community partners and crisis clinician during crisis assessments, crisis stabilization, and crisis intervention in a community settings, by telephone, and video to recipients in crisis. Facilitates appropriate linkage and referral to on-going services.
Job description
SUMMARY OF POSITION
Provides supportive services during mobile crisis response and crisis intervention services to clients, families, community partners and referral sources. Supports clients, their families, community partners and crisis clinician during crisis assessments, crisis stabilization, and crisis intervention in a community settings, by telephone, and video to recipients in crisis. Facilitates appropriate linkage and referral to on-going services.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assists in crisis assessments of individuals at the emergency room of a local community hospital, local police department, school, jail, or other community-based sites, and facilitate appropriate linkage and referral to on-going services.
- Assists in emergency mental health consultations with physicians, law enforcement officials, school officials, and other community and/or state agency representatives in an effort to resolve mental health crisis regarding residents in our service area.
- Assists with pre-screenings for both the state operated hospital and private psychiatric hospitals to determine the need for either voluntary or involuntary psychiatric hospital admissions.
- Assists service recipients in making safety and discharge plans. Provides follow up services as assigned.
- Assists management when assigned by mentoring and working alongside new staff and/or interns to model and provide instruction on emergency processes, protocols, and services.
- Attend staff meetings, clinical staffing’s, and other internal meetings as assigned. Participates on committees as assigned, including quality assurance functions.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Knowledge of community resources
- Skill in customer service techniques
- Skill in developing problem solving strategies
- Knowledge of the criminal justice system as it affects adolescents.
Requirements
- Associates Degree and two years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience; or five years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience.
- Bachelor’s Degree in human services related field preferred.
- One to five years of relevant experience.
- CRSS credential is required as soon as possible, within 18 months of hire.
- Valid driver’s license, and safe driving history required.
Benefits
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- 403b Retirement Plan
- Paid Time Off
- Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.