Crisis Engagement Tech- PRN
Chestnut Health Systems
Summary
The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges. This position works closely with individuals in non-clinical settings, supporting stabilization, safety planning, and connection to appropriate services. This part-time position will work on an as-needed basis throughout St. Clair, Randolph, Perry, Clinton, Washington, Monroe Counties and requires collaboration with another staff member for most shifts. Preference will be given to applicants who live within these counties.
Job description
Responsibilities
- Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
- Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
- Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
- Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
- Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
- Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
- Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
- Protect the confidentiality of all consumer and organizational information.
- Provide backup support to team members and complete other duties as assigned.
Qualifications
- Minimum age of 21 with a high school diploma or equivalent.
- Demonstrated experience or skills in human services and working with adults.
- Personal recovery experience required and willingness to appropriately share lived recovery journey.
- Ability to obtain Certified Recovery Support Specialist (CRSS) credential within one year of hire.
- Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
- Ability to remain calm and even-tempered in potentially volatile situations.
- Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
- Basic computer proficiency, including MS Word, email, and electronic medical records (EMR).
- Valid driver’s license, private automobile insurance, and insurability.
Requirements
- Minimum age of 21 with a high school diploma or equivalent.
- Demonstrated experience or skills in human services and working with adults.
- Personal recovery experience required and willingness to appropriately share lived recovery journey.
- Ability to obtain Certified Recovery Support Specialist (CRSS) credential within one year of hire.
- Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
- Ability to remain calm and even-tempered in potentially volatile situations.
- Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
- Basic computer proficiency, including MS Word, email, and electronic medical records (EMR).
- Valid driver’s license, private automobile insurance, and insurability.
Benefits
- Health insurance
- Salary structure
- Shift differential
Company overview
Chestnut Health Systems is a comprehensive not-for-profit healthcare organization founded in 1973 that provides integrated behavioral health and primary care services across Illinois and Missouri. As a Certified Community Behavioral Health Clinic (CCBHC), the organization delivers a wide range of services including mental health counseling, substance use treatment and recovery programs, primary medical care, dental services, housing assistance, and crisis intervention. With over 750 employees, Chestnut operates multiple locations and serves diverse communities through evidence-based treatment approaches. The organization is accredited by The Joint Commission and has established itself as a leader in researching evidence-based behavioral health treatments through its Lighthouse Institute. Chestnut's integrated care model connects physical and behavioral health services, offering whole-person care regardless of patients' ability to pay through sliding fee scales and insurance acceptance. In 2024 alone, the organization treated over 13,600 behavioral health clients, provided primary care to nearly 10,000 patients, and answered more than 305,000 calls for assistance.