Crisis Intervention Officer

Overview

Join the Safety/Security team at UnityPoint Health – Marshalltown Hospital as a Crisis Intervention Officer. In this role, you'll play an important part in maintaining a safe and welcoming environment for patients, visitors, and team members while providing compassionate support during challenging situations.

Working alongside nursing staff, behavioral health professionals, and other healthcare team members, you'll help prevent and de-escalate crises, respond to safety concerns, and support patients experiencing behavioral health challenges.

Responsibilities

• Promote a safe, secure, and supportive environment for patients, visitors, and healthcare team members.
• Respond to behavioral health emergencies, security concerns, and situations requiring crisis intervention.
• Use effective communication and de-escalation techniques to support individuals experiencing emotional distress or behavioral challenges.
• Provide appropriate safety interventions, including physical interventions when necessary and in accordance with established protocols.
• Collaborate with nursing staff, behavioral health professionals, and other departments to support patient safety and individualized care.
• Monitor patient behaviors, conduct routine safety rounds, and promptly communicate concerns to the appropriate healthcare team members.
• Assist with visitor screening and identifying potentially unsafe or unauthorized items within patient care areas.
• Support workplace violence prevention initiatives, safety investigations, and staff education related to crisis response and de-escalation.
• Maintain accurate documentation of safety rounds, patient interactions, incidents, and other required reports.

Qualifications

Education: High school diploma or equivalent required.

Experience: At least one year of experience in security, behavioral health, crisis intervention, or a related field preferred. Customer service or public relations experience preferred.

• Ability to remain calm, professional, and compassionate in stressful or emotionally charged situations.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to recognize and de-escalate aggressive, disruptive, or potentially unsafe behaviors.
• Sound critical thinking and problem-solving skills, particularly in fast-paced or high-pressure environments.
• Strong observation skills and attention to detail when monitoring patient behaviors and identifying safety concerns.
• Ability to work collaboratively with healthcare professionals, patients, families, and visitors.
• Commitment to maintaining patient dignity, confidentiality, and a safe care environment.
• Ability to follow established safety procedures, respond appropriately to emergencies, and accurately document incidents.