Crisis Navigator PRN

About the Role

The Crisis Navigator is an integral member of Community Reach Center's Walk-in Crisis (WCRC). The Navigator provides crisis screening and intervention as well as resources to individuals in a Walk-in Crisis setting. The Navigator provides professional care by assessment and evaluation in a timely/efficient manner, while communicating information to health care providers, both written and verbal in an accurate organized fashion. Perform tasks such as observation of consumer's behavior and being available to consumers for one-on-one support as needed.

Essential Functions

• Initial Assessment – Greet and assess individuals as they come to the WCRC
• Crisis Intervention – Provide immediate support and de-escalation
• Service Navigation – Identify appropriate resources within the CRC network, or in the community based off the individual's assessments and needs
• Collaboration – Works closely with CRC's multi-disciplinary teams to ensure the individual receives high-quality comprehensive care
• Care Coordination – Works closely with local police department, co-responders, hospitals and other community partners
• Follow-Up – Ensure individuals leaving the WIC have a plan in place and are connected with internal or external resources. Schedule follow-up check-ins as needed
• Documentation – Accurately and objectively document interactions with the individual, to include, but not limited to: assessments, evaluations, referrals within the EHR and to CRC documentation standards
• Handling of bodily fluids: conducting drug screenings and pregnancy tests

Core Competencies

• Flexibility and Adaptability
• Reliability and Commitment
• Communication
• Learning and Self-Development
• Performance and KPI Alignment
• Code of Conduct and Employee Handbook Compliance and policy and procedures (Emotional Intelligence)

Qualifications

• Preferred bachelor's degree in psychology, counseling, or other related field
• Preferred 2+ years of experience working with individuals who have a diagnosed mental illness
• Communication, organization, time management and clinical skills
• Ability to work independently
• Valid Colorado Driver's license with a clean driving record
• Bilingual Spanish preferred

Physical Requirements

Regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.