Summary

Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment.

Job description

Job Definition

Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment.

Major Duties and Responsibilities

Understand the expectations of MRRCT as described in King County’s Provider Manual.
Oversee maintenance and upkeep of employee files and records for compliance to program requirements.
Co-lead the day-to-day operations of their assigned shift.
Dispatch to outreaches as needed alongside team.
Co-host and participate in all required team meetings.
Provide 1:1 supervision with supervisees 2x/month at minimum.
Coordinate day-to-day schedule, making changes and adjustment due to staff call outs and call volume.
Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.
Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager.
Ensure vehicle and driver safety policies and procedures are followed by all team members.
Report and respond to issues promptly.
Maintain strong knowledge of all DESC policies and procedures.
Assure compliance with same.
Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
Maintain strong knowledge of the collective bargaining agreement between management and union represented staff.
Assure compliance with same.
Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community.
Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination.
Help staff build conflict resolution skills and understand how to give and receive feedback.
Actively participate in hiring functions to ensure full staffing across all shifts and position types.

Requirements

Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
Master's degree in social work, psychology or other relevant behavioral science.
One or more years' experience in community based behavioral health services.
Experience working with adults experiencing homelessness, mental illness and/or substance use disorders.
Ability to drive an agency or personal vehicle to conduct agency related business.
A current Washington State driver's license and insurable driving record are required.
Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT).
Be able to pass a Washington State Criminal background check.
Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
Knowledge of Harm Reduction strategies.
Strong working knowledge of DSM V.
Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
Possess strong communication and writing skills.
Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.
Familiar with King County crisis response system and methods of access.
Ability to communicate with and supervise staff from diverse backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Benefits

Dental Insurance
Life Insurance
Long-term Disability Insurance
Medical Insurance
Employee Assistance Program
Flexible Spending Account
ORCA card subsidy
Paid Time Off
Retirement Plan

Company overview

DESC is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. As a specialized healthcare provider in the mental health sector, DESC focuses on delivering evidence-based therapeutic interventions, counseling services, and support programs for various mental health conditions. The organization operates with a patient-centered approach, emphasizing personalized care plans that address the unique needs of each individual. DESC's services likely encompass outpatient counseling, crisis intervention, psychiatric evaluations, medication management, and community-based support programs. The organization plays a crucial role in addressing mental health disparities and improving access to quality mental healthcare services. With a commitment to clinical excellence and compassionate care, DESC contributes to the broader mental health ecosystem by providing essential services that promote psychological well-being, recovery, and improved quality of life for those facing mental health challenges.