Crisis RN Manager

Job Summary

This position works under the direct supervision of the Nurse Administrator. The Crisis RN Manager provides administrative and clinical supervision to all nursing staff and mental health technicians within Crisis Services, located at the Resource and Crisis Center, including a Crisis Residential Unit and a Crisis Stabilization unit. The nursing manager will oversee hiring, training, and performance evaluations, participate in on-call crisis responses, and support quality assurance and interdepartmental collaboration. The Crisis RN Manager is a liaison to department directors and administration to ensure coordinated and efficient operations of services and departments within Crisis Services and OCHN. The Crisis RN Manager has responsibility for treatment services provided by the nursing department for individuals served. Primary responsibilities include, but not limited to providing administrative management, training and supervision/evaluation of all nursing staff, house supervisors, and unit clerks; prioritization and delegation of duties; staff scheduling; and performing direct patient care services as required. This working supervisor role must work in cooperation with physician staff and other department managers.

Please Note: This position includes a rotating on-call responsibility. The Crisis RN Manager will share on-call coverage with the Nurse Administrator on an alternating weekly basis. The rotation consists of one week on call followed by one week off call. During designated on-call weeks, the Crisis RN Manager is expected to be available to address urgent clinical, staffing, and operational matters requiring nursing leadership support. Participation in the on-call rotation is a required component of this position.

Reporting and Staffing Responsibilities

The Crisis RN Manager reports directly to the Nurse Administrator and oversees nursing operations and staffing accountability. RN Supervisors are responsible for ensuring unit coverage and implementing established staffing coverage procedures. The Crisis RN Manager serves as the leadership escalation point for unresolved staffing concerns, assists supervisors in coordinating coverage, and ensures appropriate follow-up.

Essential Functions

• Participates in the recruitment and selection of appropriate skill levels and numbers of nursing service personnel.
• Provides clinical oversight to all clinical and non-clinical staff on a daily basis.
• Conduct/arrange adequate training of all full-time and part-time employees in positions to meet effective program needs and to maintain employee competency.
• Responsible for the effective management of the facilities services on a daily basis, including planning, organizing, and directing all functions and assigned activities; establishment of goals and objectives, standards of performance and care; development of clinical policy and procedure; provision of direct clinical services; and evaluation of clinical staff, systems and improvement processes.
• Provides professional nursing care including assessment, care and treatment of clients at the facility; must adhere to standards of care as defined by the accrediting bodies.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Provides supervision and coordination of the stabilization and residential units to both nurses and nursing supervisors.
• Oversees services and activities to ensure quality patient care.
• Oversees new employee orientation and on-the-job training for all new nurses, nursing supervisors, milieu specialists and behavioral health technicians in accordance with established orientation program plans.
• Make rounds on the unit at least two times per day and participate in shift report meetings when possible.
• Communicate and provide consultation training to staff.
• Provide direct supervision, mentorship, and performance evaluations for nursing staff.
• Develop and manage staff schedules to ensure 24/7 coverage and continuity of care within the units and crisis services.
• Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
• Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
• Lead quality improvement initiatives, including incident reviews and corrective actions.
• Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
• Monitor medication administration records (MARs) and ensure proper documentation.
• Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
• Ensure staff are trained and competent in medication administration protocols.
• Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
• Maintain readiness for inspections and audits by regulatory and accrediting bodies.
• Promote continuing education and professional development opportunities for nursing staff.
• Assist in the development and implementation of nursing policies and procedures.
• Ensure staff adherence to policies through education, supervision, and corrective action.
• Other duties as assigned.

Job Requirements and Qualifications

Education: Bachelor's degree in nursing (BSN) required; master's degree preferred.

Training Requirements (licenses, programs, or certificates): Basic Life Support (BLS); Recipient Right's Unrestricted Nursing license.

Experience Requirements: Minimum five years of leadership experience working in a human service, crisis or medical environment. Minimum of five years of psychiatric nursing experience.

Preferred Experience: Experience in working with electronic health records; Experience in customer service; Experience in crisis de-escalation; Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities; Experience working with children with serious emotional disturbance.

Job Specific Competencies/Skills

• Interpersonal Skills
• Strong Organizational Skills
• Data Analysis
• Strategic Planning
• Strong written and oral communication
• De-escalation and conflict resolution
• Strong leadership and problem-solving skills
• Clinical knowledge of mental health and suicide prevention
• Strong time management

Knowledge Requirements

• HIPPA
• Microsoft 365
• Recipient Right's Mental Health Code
• Medicaid Manual
• Regulatory compliance

Additional Information

Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.