Crisis Specialist
Centerstone
Summary
Responsible for providing face to face, phone, and telehealth crisis response and assessment services to those individuals who are experiencing any mental health crisis. The Mobile Crisis Specialist provides support and linkage to other area resources with follow up services to individuals in crisis and their families.
Job description
Summary of Position
Responsible for providing face to face, phone, and telehealth crisis response and assessment services to those individuals who are experiencing any mental health crisis. The Mobile Crisis Specialist provides support and linkage to other area resources with follow up services to individuals in crisis and their families.
This is an office-based position scheduled from 12:00 a.m. to 8:00 a.m., Thursday through Monday.
Essential Duties & Responsibilities
- Provide coverage of crisis service beyond scheduled work hour/shifts and as assigned by crisis service supervisors.
- Demonstrate knowledge and competency in the utilization of Centerstone programs and other community resources.
- Maintain accurate records of all contacts and enter all data in a timely manner.
- Client's follow-up needs are documented for Team follow-up.
- Demonstrates the ability to deescalate crisis situations.
- Demonstrates knowledge of crisis intervention skills.
- Represents Centerstone in a professional manner when interacting with external entities.
- Thorough assessment of risk of harm to self or others is clearly documented and plan to assure safety is thorough and feasible.
- Make appropriate referrals for least restrictive treatment possible to ensure psychiatric needs are being met as evidenced by documentation.
- Clinician makes every effort to respond to calls promptly.
- Creates an atmosphere of cooperation with Centerstone departments, community agencies, individuals experiencing mental health symptoms, and the public at large.
- Attend all team meetings, clinical supervision and completes online trainings as required.
- Regular and reliable attendance is required.
- All other duties as assigned.
Knowledge, Skills & Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Qualifications
Bachelor's degree in psychology, social work counseling, or a related mental health field.
Requirements
- Bachelor's degree in psychology, social work, counseling, or a related mental health field
- Knowledge of suicide assessments
- Skill in providing crisis intervention
- Ability to deescalate crisis situations
- Effective written, verbal, in-person, and virtual communication
- High-level customer service skills and professional etiquette
- Knowledge of service linkage and referrals for community resources
- Accurate documentation and timely data entry
- Regular and reliable attendance
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 403(b) Retirement Match
- Paid Time Off
- Ten Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Resource Groups
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.