Crisis Stabilization Quality Assurance Manager
Stars Behavioral Health Group
Summary
The Quality Assurance (QA) Manager is responsible for oversight of the Quality Assurance Programs for the respective Outpatient Programs. The position is responsible for educating about, tracking and monitoring report completions, oversees documentation of services by staff and coordinating all things related to the company Total Quality Management System to assure conformity with Medi-Cal, County standards, and internal standards and policies. Position participates in the preparation for corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews.
Job description
Participates and aids in the development of improved QA processes/procedures. Coordinates with Research, Program Practices, Electronic Medical Record, and Finance Departments. Oversees the Continuous Quality Assurance program and records all CQI data.
Division/Program Overview
The Crisis Stabilization Unit (CSU) is a place where people experiencing a mental health crisis can go to be stabilized. These facilities operate 24/7 to provide crisis stabilization.
Population Served: Up to 16 adults (ages 18 and up) and 4 adolescents (ages 13 to 17).
Facility & Setting: Can be compared to an Urgent Care Center where people often go for a medical emergency instead of going to the hospital ER. Patients may stay up to 23 hours.
Clinical Services: Provides important services to those in need of immediate crisis intervention and stabilization. Designed to prevent psychiatric hospitalizations.
Length of Stay: stay of up to 23 hours
Skills & Transition: The CSU will help clients to stabilize and will also provide referrals to other needed services. Transportation is provided as needed.
Requirements
- Bachelor's degree, preferably in a social science field
- Or four (4) or more years of experience in a Mental Health Agency or County Behavioral Health Program
- Two (2) years of Quality Assurance or Medical Records experience required
- One (1) year in a management / supervisory role preferred
- One (1) year of mental health experience preferred
- Valid California Driver's License with an eligible driving record per company policy
- Current CPR certification or ability to obtain within 30 days of employment
- First Aid certification
Benefits
- Medical, Dental & Vision
- Paid vacation
- Holiday pay
- On-the-job training
- Paid CEU opportunities
- Career development programs
- Supervision for BBS hours
Company overview
Stars Behavioral Health Group is a prominent mental health care provider specializing in comprehensive behavioral health services for individuals and communities. The organization focuses on delivering evidence-based treatment programs for various mental health conditions, substance use disorders, and co-occurring disorders. With a patient-centered approach, Stars Behavioral Health Group offers a continuum of care that includes outpatient services, intensive treatment programs, crisis intervention, and community-based support services. The organization is committed to improving mental health outcomes through innovative therapeutic approaches, trauma-informed care, and culturally responsive services. Operating primarily in California, Stars Behavioral Health Group collaborates with healthcare systems, schools, and community organizations to expand access to quality mental health care. Their services encompass individual and group therapy, psychiatric evaluation, medication management, case management, and prevention programs designed to support recovery and promote mental wellness across diverse populations.