Crisis Triage Specialist PRN

Essential Functions

• Act as the first clinical contact for walk-in clients. Greet client and support completion of initial paperwork.
• Assess the client using the CSSRS Safe-T criteria. Ask brief evaluation questions and consult with the Crisis Therapist for next steps.
• In instances when the client qualifies for a full crisis assessment evaluation by the Crisis Therapist, provide referrals and/or resources, or assist in placement to the CSU or to other higher level of care options.
• In instances when the client does not qualify for a full evaluation by the Crisis Therapist, the CTS will complete the client's treatment at the WIC by providing referrals and/or resources to client.
• Maintain the flow and response to faxed in referrals from other community partners, including gathering faxed in referrals, passing referrals to available Crisis Therapists for timely review, and, when appropriate, responding to the outside partner for feedback after a determination of placement.
• Monitor activity of all clients in the WIC, maintaining the calm atmosphere of the waiting area.
• Develop and maintain a daily safe therapeutic environment and support other team members in the WIC.
• Completes all necessary paperwork in a timely and comprehensive manner to establish accurate acute care clinical records. Keep all appropriate documentation for clinical accountability and reimbursement.
• Engage in weekly individual, team, and group supervision as required by program manager. Engage in mandatory all-staff meetings for the full team of crisis services as required by the program manager.
• Assist in immediate clinical response to clients including de-escalation, connection to medical help, and providing comfort items such as snacks, water, blankets, etc.
• Participate in other clinical and administrative activities as appropriate.

Qualifications

• Bachelor's degree in behavioral healthcare, human services, social work, or a related field is required.
• Previous experience with community-based services and supports in service area is required.
• Previous experience working in office-based settings with vulnerable populations of diverse cultures and ethnicities.
• Must possess a Basic Life Support (BLS) certification or obtain one within 30 days of hire.
• Bilingual preferred.
• Able to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Highly organized, self-motivated, reliable, and flexible (including willingness to work non-traditional hours, including at least one evening).
• Excellent interpersonal and communication skills, and ability to work with a diverse population.
• Ability to multi-task and prioritize responsibilities, be detail oriented, and demonstrate efficient use of time.
• Strong computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, Excel.
• Ability to remain calm while interacting with staff, clients, and community members, especially with individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
• Ability to be flexible with the business needs of the agency and adapt to a consistently changing, fast-paced environment.