Crisis Triage Specialist - RCL/988 Lines - SATURDAY & SUNDAY 7AM-7:30PM
Frontier Behavioral Health
Summary
The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implement viable less restrictive alternatives to hospitalization in situations where appropriate or assist with facilitation of inpatient treatment.
Job description
Essential Duties and Responsibilities
- Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.
- Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
- Must be able to manage multiple calls in a professional and engaging manner.
- Assist clinical staff with follow-up phone calls as requested and appropriate.
- In collaboration with clients and their support system, develop stabilization and safety plans.
- Complete comprehensive documentation which supports the safety plan as indicated.
- Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
- Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
- Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
- Provide crisis services by phone, that follow best practices and protocols.
- Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.
- 988 must adhere to American Association of Suicidology accreditation and Vibrant Emotional Health's National Suicide Prevention Lifeline network standards.
- For 988, provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.
- Other duties as assigned by agency or supervisor.
Knowledge, Skills & Abilities
- Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
- Knowledge and skills in working with individuals with mental health and/or substance use disorders.
- Knowledge of all WAC and RCW requirements for Crisis.
- Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.
- Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
- Knowledge of community resources is necessary to assist callers with viable resources.
- Ability to work autonomously.
Requirements
- Bachelor's degree in Behavioral Health related field
- Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire
- Two years of experience serving individuals with behavioral health needs (preferred)
- Experience with crisis intervention, including risk assessments (preferred)
- Strong engagement and customer service skills
- Empathy and ability to remain calm during escalated situations
- Knowledge of mental health and/or substance use disorders
- Knowledge of WAC and RCW requirements for Crisis
- Critical thinking, decision-making and problem-solving skills
- Knowledge of community resources
- Ability to work autonomously
Benefits
- Paid Time Off
- 9 Paid Federal Holidays
- Sick Leave
- Medical, Dental & Vision
- 403(b) Retirement
- Flexible Spending Accounts
- Life Insurance
- Signing Bonus
- No-cost Licensure Supervision
- Loan Forgiveness Program
- Employee Assistance Program
- Staff Discounts
Company overview
Frontier Behavioral Health is a comprehensive mental health care provider dedicated to serving communities with evidence-based behavioral health services. The organization specializes in delivering a wide range of mental health and substance use disorder treatments, including crisis intervention, outpatient counseling, psychiatric services, and community-based support programs. As a key provider in the mental health sector, Frontier Behavioral Health focuses on creating accessible, high-quality care for individuals and families facing behavioral health challenges. Their services typically encompass prevention, early intervention, treatment, and recovery support, addressing conditions such as depression, anxiety, trauma, addiction, and other mental health disorders. The organization operates with a commitment to reducing stigma around mental health while promoting wellness and resilience within the communities they serve. Their approach often integrates clinical expertise with community partnerships to provide holistic care that addresses both immediate needs and long-term recovery goals.