CSCO Spring Co-op
Johnson & Johnson Innovative Medicine
Summary
As a Customer Service and Channel Operations (CSCO) Co-Op you will support Johnson & Johnson's Innovative Medicine CSCO organization, with a focus on supporting all departmental functional work groups, including but not limited to: Customer Support Services, Reverse Distribution, Revenue Reconciliation, and Systems Operations. You'll leverage data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. You will have the opportunity to work closely with teams across commercial, logistics, and customer service functions, and play a critical role in process improvement, strategic analytics, and project leadership.
Job description
As a Johnson & Johnson Co-Op you will also have opportunities to build a community with other Co-Ops through events, trainings, networking, and community outreach.
Core Responsibilities
- Identify cost-saving opportunities and process improvements using advanced Excel skills. Lead at least one high-impact project utilizing LEAN/Six Sigma methodologies to optimize pharmaceutical processes.
- Manage relationships with targeted customers and/or internal partners, ensuring operational efficiency and customer satisfaction. Develop, implement, and monitor supply chain initiatives to enhance the end-to-end customer experience.
- Generate detailed reports and dashboards to inform decision-making, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
- Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
- Facilitate proactive communication by distributing reports, leading meetings, and supporting local team activities as needed.
Qualifications
- Education: Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or related fields.
- Technical Skills: Proficient in Microsoft Excel (V-Lookups, Pivot Tables, Formulas, Macros), PowerPoint, Word.
- Familiarity with supply chain management systems (SAP preferred).
- Experience with Data Analytics and Visualization tools like Tableau or Power BI (preferred).
- Strong analytical, problem-solving, and strategic mindset.
- Excellent communication and interpersonal skills.
- Creative thinker with a development-focused attitude and ability to quickly adapt to new systems.
- Proven leadership or project management experience (preferred).
- Previous co-op or internship experience is a plus.
This position follows a hybrid work set-up. A one-time housing stipend is available, if needed.
Requirements
- Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or related fields
- Proficient in Microsoft Excel (V-Lookups, Pivot Tables, Formulas, Macros), PowerPoint, Word
- Strong analytical, problem-solving, and strategic mindset
- Excellent communication and interpersonal skills
- Creative thinker with a development-focused attitude and ability to quickly adapt to new systems
- Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future
Benefits
- Medical benefits
- Sick time
- Pension plan
- Housing stipend
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.