CSR-Internal Medicine-Jesse Owens
Mountain Park Health Center
Summary
This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.
Job description
Brief Description
This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.
Essential Functions
- Updates patient demographics and verifies insurance information per visit.
- Collects payments and provides receipts.
- Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
- Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
- Schedules appointments and provides patients with future appointment details.
- Obtains medical records for same day appointments.
- Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
- Maintains regular and predictable attendance.
- Performs other duties as required.
Position Qualifications
Minimum Qualifications: High school diploma or general education degree (GED).
Preferred Qualifications: At least one (1) year of previous service-oriented experience. Bilingual in English and Spanish.
Requirements
- High school diploma or general education degree (GED)
- At least one (1) year of previous service-oriented experience (preferred)
- Bilingual in English and Spanish (preferred)
Company overview
Mountain Park Health Center is a non-profit community health organization based in Phoenix, Arizona, dedicated to providing comprehensive, affordable healthcare services to families throughout the Valley region. Founded in 1980, the organization operates as a federally qualified health center (FQHC) with multiple clinic locations offering integrated medical services including pediatrics, women's health, internal medicine, dental care, laboratory services, and pharmaceutical services. As a mission-driven healthcare provider, Mountain Park Health Center focuses on strengthening communities by ensuring access to convenient, high-quality care regardless of patients' ability to pay. The organization serves as a one-stop healthcare destination with a patient-centered approach, emphasizing preventive care and chronic disease management. With over 500 employees and significant federal funding through HRSA's Health Center Program, Mountain Park Health Center plays a vital role in Arizona's public health infrastructure, addressing healthcare disparities and promoting wellness across diverse populations.