Cultural Navigator II

Job Responsibilities

• Engage with patients and families to conduct assessments and screenings as required and provide relevant information to support plans of care.
• Address complex questions and concerns raised by patients and families.
• Guide patients in exploring available resources and options within area.
• Facilitate referrals to institutional, local, state, and national resources related to patient needs.
• Explore and identify potential resources that could be beneficial to patients and institutional teams.
• Communicate specific patient needs (e.g., cultural) to care teams, agencies, and other stakeholders to support patient access to resources.
• Welcomes new international families upon their arrival to provide cross-cultural patient and family orientation to St. Jude and housing.
• Effectively builds rapport and establishes a positive helping relationship with patients and families.
• Empower International families to become more independent throughout their journey at St. Jude through education and personalized support by modeling and teaching self-advocacy skills.
• Communicate specific patient/family needs to appropriate departments and staff, including patient services, social work, volunteer services, housing, etc.
• Connect families to local resources (places, people, agencies) that affirm or support their culture as St. Jude policy allows, including community centers, places of worship, restaurants, etc.
• Use knowledge of cultural practices and customs to increase trust between families and providers.
• Educate providers about the cultural needs of patients and families, including helping providers identify when and how patient/family adherence to treatment recommendations may be impacted by cultural differences.
• Display the ability to professionally separate roles and role boundaries between medical interpretation encounters and cultural liaison encounters.
• Create and distributes physical material/resources to provide to families to enhance their experiences at St. Jude and in the larger Memphis community.
• Maintain a record of encounters and obtains feedback from staff and families to evaluate the impact of cultural liaison services, identifying stressors and ways to improve the patient experience.
• Ensure that providers and LEP and non-English proficient (NEP) patients and caregivers clearly understand each other in verbal information exchanges (e.g., informed consents, medical evaluations, health care instructions).
• Interprets telephone conferences between caregivers and providers.
• Notifies Manager of Interpreter Services when communication problems arise between LEP/NEP patients and staff.
• Maintains confidentiality in all matters related to LEP/NEP patients and families.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training

Bachelor's degree required. Bilingual required. Master's degree preferred.

Minimum Experience

Two (2) years experience working directly with people or patients representing diverse cultures.

Licensure, Registration and/or Certification

Within 3 months of hire, must successfully pass the Language Line Bilingual Fluency Assessment for Clinicians. Certification from National Center for Collaborative Healthcare Innovation or National Board of Certification for Medical Interpreters is preferred.