Customer Application Specialist (CAS), Pathology
Agilent Technologies
Summary
Agilent's Diagnostics and Genomics Group is seeking a customer-focused In-Field Customer Application Specialist (CAS) to support new and existing customers in the PA, DE & WV territory. This role serves as the scientific and technical expert for Agilent's Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes.
Job description
This is a remote, home-based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require.
Territory Coverage
- Primary territory includes the entire states of PA, DE & West Virginia
- Position is remote/home-office based within the territory
- Regular travel within the territory is required to support pre-sales, post-sales, training, and customer optimization activities
Key Responsibilities
- Provide pre-sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions
- Support customer meetings and presentations as the technical subject matter expert (in-person and remote)
- Co-travel with Sales Account Managers to develop new business and support existing accounts
- Support post-sales installations, including on-site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams
- Optimize customer assays including IHC, Special Stains, H&E, and Molecular ISH/FISH
- Deliver on-site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams
- Act as the customer voice, providing feedback to influence future product and application development
- Maintain awareness of competitive solutions and articulate Agilent's value differentiators
- Complete required administrative activities, including scheduling, travel, expenses, and service documentation
Qualifications
- Bachelor's or Master's degree (or equivalent) in Life Sciences or a related field
- 1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments
- Preferred Certifications & Language Skills
- HT or QIHC certification is a plus
- Strong scientific and technical background in: Immunohistochemistry (IHC), Special Stains and H&E, Molecular techniques, including ISH/FISH
- Ability to communicate complex scientific concepts clearly to diverse audiences
- Valid driver's license and ability to travel extensively
- Up to 75% travel with flexible working hours
- Ability to lift up to 30 pounds and perform hands-on laboratory activities
- Must meet Agilent-approved customer and vendor credentialing requirements for site access, where applicable
Requirements
- Bachelor's or Master's degree (or equivalent) in Life Sciences or a related field
- 1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments
- Strong scientific and technical background in Immunohistochemistry (IHC)
- Strong scientific and technical background in Special Stains and H&E
- Strong scientific and technical background in Molecular techniques, including ISH/FISH
- Ability to communicate complex scientific concepts clearly to diverse audiences
- Valid driver's license and ability to travel extensively
- Up to 75% travel with flexible working hours
- Ability to lift up to 30 pounds and perform hands-on laboratory activities
- Must meet Agilent-approved customer and vendor credentialing requirements for site access, where applicable
Benefits
- Bonus
- Stock
- Company car or personal vehicle reimbursement
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.