Customer Care Coordinator - Delivery Sched. I (CCCDSI)
Numotion
Summary
Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.
Job description
Job Purpose
Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.
Key Responsibilities
- Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.
- Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
- Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
- Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
- Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
- Meets all set productivity and performance standards.
- Participates in Rehab initiatives to continuously improve department results.
- Other duties as assigned.
Required Qualifications, Skills, and Experience
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience or dispatching/routing experience.
Preferred Competencies and Qualifications
- Strong communication skills, both written and verbal.
- Strong listening, organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly, assess a situation and make a sound decision.
- Ability to provide best-in-class customer service.
- Knowledge of complex rehab equipment and products.
- Prior experience working in durable medical equipment industry.
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
- Knowledge of MS Word, Excel, PowerPoint, and Outlook.
Requirements
- High school diploma or general education degree (GED) or equivalent combination of experience and education
- Minimum one year of customer service experience or dispatching/routing experience
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills
- Ability to work in a fast-paced environment and juggle multiple priorities
- Ability to think quickly, assess a situation and make a sound decision
- Ability to provide best-in-class customer service
- Knowledge of complex rehab equipment and products
- Prior experience working in durable medical equipment industry
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
Benefits
- Medical, Dental & Vision
- Short-term & Long-term Disability
- 401(k)
- Life Insurance
Company overview
Numotion is the nation's largest and leading provider of Complex Rehabilitation Technology (CRT) and mobility products and services, dedicated to helping individuals with mobility limitations maximize their health, personal independence, and active participation in everyday life. Founded in 2001 and headquartered in Brentwood, Tennessee, the company operates approximately 150 locations across the United States and serves over 500,000 customers annually. Numotion specializes in prescription-based mobility solutions including individually configured power and manual wheelchairs, seating systems, and other assistive technologies designed for people with significant disabilities and complex medical needs. The company employs approximately 3,000 professionals, including over 460 Assistive Technology Professionals (ATPs) and 1,000+ service technicians, providing comprehensive clinical expertise and nationwide support. Through its portfolio of brands including Numotion Medical Supplies, SpinLife, SpinKids, CorLife, and Motion (in Canada), the company offers a complete spectrum of mobility solutions from complex rehab technology to urological supplies, speech solutions, and workers' compensation services. Numotion works closely with clinicians, therapists, and healthcare providers while maintaining partnerships with every major CRT manufacturer in the industry and agreements with over 3,300 health plans.