Customer Care Pharmacy Services

Position Overview

PharmaCentra is seeking dependable, customer-focused professionals to join our team as Customer Service Representatives. This fully remote, phone-based position provides support to individuals with questions related to pharmacy and prescription services.

Representatives spend the majority of the workday assisting customers by phone while researching information across multiple computer systems and web-based resources. Responsibilities include responding to inbound and outbound calls, answering prescription-related questions, researching information, troubleshooting issues, documenting interactions accurately, and following established procedures for resolution or escalation.

What You'll Do

Provide professional, courteous, and efficient customer service by phone. Navigate multiple systems, applications, websites, and browser tabs while actively assisting customers. Clearly explain information, accurately document interactions, protect confidential information, and follow applicable privacy, security, and company procedures.

Meet established expectations for attendance, schedule adherence, quality, productivity, customer service, and call handling. Participate in required training, coaching, meetings, and ongoing learning.

Qualifications

A high school diploma or equivalent is required. Previous customer service, call center, healthcare, pharmacy services, prescription benefits, health insurance, or benefits administration experience is preferred. High-volume phone experience is strongly preferred.

Candidates must demonstrate strong communication, active-listening, customer service, computer-navigation, and problem-solving skills and be comfortable speaking with customers while simultaneously navigating multiple systems and documenting information.

Remote Work Requirements

This is a fully remote position. Employees must maintain a dedicated, quiet, professional, distraction-free workspace suitable for handling customer calls and protecting confidential information.

Reliable high-speed internet with minimum download and upload speeds of 50 Mbps is required. Employees must be available and actively working during scheduled hours except for authorized breaks and meal periods.

Training and Work Schedule

New hires must be available for approximately 4-5 weeks of training, Monday-Friday, approximately 9:00 a.m.-6:00 p.m. Eastern Time. Consistent attendance and on-camera participation through Microsoft Teams are required during training.

Following training, employees will be assigned an 8-hour shift based on business and client needs, generally between 11:00 a.m. and 11:00 p.m. Eastern Time. Schedules may include weekends.