Customer Care Representative
Amplifon
Summary
We are seeking a Customer Care Representative who is ready to join an organization that combines passion and performance to shape a better world. In this role, you serve as the customer's first point of contact, managing inbound and outbound inquiries to schedule appointments for our clinics. Reporting to the Call Center Manager, you will drive customer satisfaction by educating clients on Miracle-Ear programs and maintaining accurate records.
Job description
Key Responsibilities
Customer Engagement & Scheduling
- Conduct outbound calls with existing and prospective clients to schedule appointments with Hearing Care Professionals.
- Act as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns.
- Develop client rapport by providing a best-in-class experience for a diverse customer base.
Brand Advocacy & Data Management
- Educate customers on Miracle-Ear programs, products, and services while resolving client inquiries.
- Capture and maintain accurate customer data and records.
- Drive marketing campaigns by effectively managing high-volume inbound and outbound communication.
Operational Support
- Type accurately while listening attentively to clients on the phone.
- Provide administrative support, which may include reception duties, clinic support, and basic invoicing.
Requirements
- High school diploma or equivalent
- 1+ years of experience in a call center environment, high-volume sales, or telemarketing
- Proficiency with technology and Microsoft Office
- Excellent verbal and telephone communication skills with the ability to build effective working relationships
- Strong problem-solving and organizational skills
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Health Savings Account
- Life Insurance
- Family Hearing Aid Benefits
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
- Parental Leave
- Wellness Hub
- Employee Assistance Program
Company overview
Amplifon is a global leader in hearing care services and hearing aid retail, operating as the world's largest hearing care retailer. Founded in 1950 and headquartered in Milan, Italy, the company has established a significant international presence across more than 25 countries worldwide. Amplifon specializes in providing comprehensive hearing healthcare solutions through a network of physical retail stores, clinics, and online platforms. The company offers a wide range of hearing aid products from major manufacturers, along with professional hearing assessments, fitting services, and ongoing aftercare support. Amplifon's business model focuses on delivering personalized hearing solutions through trained audiologists and hearing care professionals, serving millions of customers globally. The company has grown through strategic acquisitions and organic expansion, maintaining a strong market position in Europe, North America, and Asia-Pacific regions. Amplifon emphasizes innovation in hearing technology and digital solutions while maintaining a customer-centric approach to hearing healthcare delivery.