Customer Development Specialist - Great Lakes (MI)
Elanco
Summary
As a Customer Development Specialist (Inside Sales Representative) within the US Sales Group for Pet Health, you will drive sales of Elanco products within an assigned geography. In this role, you will utilize our CVS selling model, territory management, and digital marketing to create an exceptional customer experience while maximizing sales performance.
Job description
Your Responsibilities
- Develop and manage long-term relationships with key veterinary practices to uncover needs and generate recommendations to achieve sales targets.
- Partner with assigned sales districts to create business plans, nurture leads, and execute strategies in targeted accounts for optimal sales growth.
- Leverage a multi-channel approach to remotely engage specific customers with customized content and offers via Veeva CRM.
- Maintain in-depth technical knowledge of Elanco's product portfolio to effectively lead new product launches and brand initiatives.
- Execute all sales objectives and key sales metrics to ensure territory success and customer satisfaction.
What You Need to Succeed (minimum qualifications)
- Education: Associate degree or High School Diploma / GED with equivalent level of experience.
- Experience: Previous experience in inside sales or the animal health industry. Top Skills: Customer Value Selling (CVS) aptitude and proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams.
What will give you a competitive edge (preferred qualifications)
- Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
- Strong communication, interpersonal, and presentation skills. Ability to identify and solve customer issues strategically through Elanco organizational capabilities.
- In-depth knowledge of the Companion Animal market, customers, and products.
- Proven track record of delivering creative customer solutions.
Additional Information
- Travel: 5-10%
- Location: Remote – US – Must live in Great Lakes (Michigan) to be eligible
Requirements
- Associate degree or High School Diploma / GED with equivalent level of experience
- Previous experience in inside sales or the animal health industry
- Customer Value Selling (CVS) aptitude
- Proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams
- Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification (preferred)
- Strong communication, interpersonal, and presentation skills
- Ability to identify and solve customer issues strategically
- In-depth knowledge of the Companion Animal market, customers, and products (preferred)
- Proven track record of delivering creative customer solutions (preferred)
- Must live in Great Lakes (Michigan) to be eligible
Benefits
- Relocation packages
- Two weeklong shutdowns
- Parental leave
- Employee resource groups
- Annual bonus
- Flexible work arrangements
- 401(k) Matching
- Medical, Dental & Vision
- Prescription drug benefits
- Life insurance
- Employee assistance program
- Fitness benefits
Company overview
Elanco Animal Health Incorporated is a global leader in the animal health pharmaceutical industry, dedicated to improving the health and well-being of both pets and farm animals worldwide. Founded in 1954 as a division of Eli Lilly and Company, Elanco became an independent public company in 2018 and has since grown to become the world's second-largest independent animal health company. With approximately 9,000 employees globally, the company operates with a clear purpose: 'making life better for animals, makes life better.' Elanco develops innovative medicines, vaccines, and health solutions that empower veterinarians, farmers, and pet owners to advance animal care. The company maintains a balanced portfolio between pet health and farm animal products, offering over 200 brands that address critical health challenges ranging from companion animal diseases to livestock productivity. Headquartered in Indianapolis, Indiana, Elanco is publicly traded on the New York Stock Exchange (NYSE: ELAN) and continues to drive innovation in animal health through strategic acquisitions and dedicated research and development efforts.