Customer Exp Specialist
Centerstone
Summary
Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
Job description
Summary of Position
Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
Essential Duties & Responsibilities
- Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable. Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
- Administrative duties such as: typing, copying, filing, and data entry. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
- Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
- Attends meetings as assigned. Participates on committees as assigned. Maintains appropriate communication with other employees and work as an effective member of the customer experience team.
- Meets and maintains applicable trainings that are a requirement of Centerstone.
Knowledge, Skills & Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
- Knowledge of guidelines for confidentiality
- Skill in customer service techniques
- Skill in problem-solving
Qualifications
Education Level: High school diploma or equivalent
- Ability to type 50-55 words per minute required
- Three years customer or administrative support experience to a team or multiple individuals strongly preferred.
- Two years of experience in a medical office setting preferred.
Requirements
- High school diploma or equivalent
- Ability to type 50-55 words per minute
- Three years customer or administrative support experience strongly preferred
- Two years of experience in a medical office setting preferred
- Knowledge of guidelines for confidentiality
- Skill in customer service techniques
- Skill in problem-solving
- Effective communication via written, verbal, in person and virtual methods
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 403(b) Retirement Plan
- Paid Time Off
- Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Resource Groups
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.